Marianne Ruth Gonzales

Marianne Ruth Unelonggo Gonzales 33 Damong Maliit Road, Nagkaisang Nayon, Novaliches, Quezon City Contact Number: - Email Address:-Skype ID: waterxeno - [​skype link​] Objective ♦ ♦ To learn new things and develop ​more of my interpersonal abilities and leadership skills​. To obtain a career wherein my qualifications will provide me a career growth pattern. Educational Background and Attainments Novagen College of Quezon City ♦ Bachelor of Science in Information Technology ♦ Attended June 2010 – March 2012 (Undergraduate) Novagen College of Quezon City ♦ Bachelor of Science in Nursing ♦ Attended June 2008 – May 2010 University of the East – Caloocan ♦ Bachelor of Science in Computer Engineering ♦ Attended June – October 2007 Experiences Klaudeville IT Solutions - Agency May 2017 - Present ♦ Email Support Representative / Customer Service Supervisor / Virtual Assistant o Provide consistent & superior service to every customer by utilizing and offering all available resources and seek additional assistance through email and chat o Assisting the client / manager to provide an accurate report on a daily & weekly basis o Developing training materials for onboarding teammates o Creating customer service process documents o Maintaining a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty. o Has experience in utilizing Zendesk, Shopify, Dropshipping, Nimble, Dropified, Oberlo o Product Researcher, Lister and Uploader TaskUs PH August 13, 2015 - June 2017 ♦ Email Support Representative / Subject Matter Expert (June 2016 - June 2017) o Provide consistent & superior service to every customer by utilizing and offering all available resources and seek additional assistance through email o To provide floor support and help out the teams under a campaign in terms of tracking attendance, lead huddles, cascading updates & auditing teammates’ performance o Performing assigned tasks under direct supervision from Team Managers. Convergys - Technohub April 2015 to July 2015 ♦ Chat Support Representative / Technical Support Representative o Handled chats and outbound calls for follow-ups from established or new customers for cable o Proactively converts inquiry chats into sales and product upgrades o Provide consistent & superior service to every customer by utilizing and offering all available resources and seek additional assistance Assurant BPO Solutions Inc January 24, 2013 to March 18, 2015 ❖ Brand Expert ♦ ♦ Chat and Email Support Representative July 01, 2013 – March 18, 2015 o Handle inquiry and reservation thru chats and emails from established or new customers o Proactively converts inquiry chats/emails into a reservation o Provide consistent, superior service to every customer by utilizing and offering all available dates and resources offered by the company o Maintain productivity at defined proficiency levels in compliance with department policy and procedure. Submits report or summary that required by the Team Leader/Client Sales Representative January 24, 2013 – June 30, 2013 o Deal with customer inquiries, verifies order details and other information in a timely and professional manner o Convert inquiry calls into sales Usana Health Sciences, Inc. ♦ Business Associate: MLM and Network Marketing Computer Shop Employee ♦ November 2, 2011 – December 2012 March 2010 – May 2010 An All-round employee for the computer maintenance, troubleshooting, and hands-on repair. Character Reference - ​Will be provided upon request I hereby certify that the above information is true and correct to the best of my knowledge and belief and reflect a fair position of my circumstances. MARIANNE RUTH U. GONZALES