Marianne Lourdes Ramos
VIRTUAL ASSISTANT / SOCIAL MEDIA, EMAIL,
AND CHAT SUPPORT SPECIALIST
SKILLS & INTERESTS:
- Social Media Management
- Comment filtering
- Email Support
- Chat Support
- Social Media Customer Support
- Order Fulfillment and Management
- Hard working
- Motivated and dedicated
- Patient
- Organized and Detail-Oriented
CONTACT INFORMATION:
Home:-
Mobile:-
Email:-Skype: mars.opulencia
Instagram:
https://www.instagram.com/iamfeelingcrafty
PERSONAL PROFILE:
I am an experienced virtual assistant and
social media, email, and chat support
specialist who is looking for a part-time job
in order to enhance my skills and gain more
experience and knowledge
WORK EXPERIENCE:
Keto Filipino | March 2019 - present
CUSTOMER SERVICE ASSISTANT
- Answers inquiries and takes orders both in Facebook and
Instagram
- Ensures all orders have been accounted for prior to pick up and
delivery dates
SOCIAL MEDIA CUSTOMER SUPPORT TEAM LEADER
SM Ltd | May 2017 - Jan 2020
- Ensures that the team responds in a timely manner to Facebook
inquiries - both in the Facebook comment threads and inboxes.
- Monitors their replies and spiels if they are correct and at par
with the company's standards
- Reports any issues to the management and thinks of a work
around
- 2017 Team Leader of the Year Awardee
FREELANCE CONTENT WRITER / INFLUENCER
Best Health Tips for Diabetics Philippines | Sept 2019 - Dec
2019
- create and post content for the Facebook group on a daily basis
PHONE, EMAIL, AND CHAT SUPPORT
NaturesIdeal.com | Sept 2018 - March 2019
- Responds to product inquiries and order tracking
- Ensures orders are shipped and delivered on time and informs
customers for any delays
EDUCATIONAL HISTORY:
DE LA SALLE UNIVERSITY DASMARINAS
Communication Arts Department
Bachelor of Arts in Broadcast Journalism
Graduated in 2007
DE LA SALLE LIPA
Batch 2002
Dance Club | Member, 1998 - 2002
Balintataw | Literary Contributor, 1999
