MARIANNE LORAYNE
DE GUZMAN
CUSTOMER SERVICE | ADMIN STAFF | SOCIAL
MEDIA MANAGER | CONTENT CREATOR
PERSONAL PROFILE
I'm an experienced customer service
representative with a verifiable track
record of resolving complex issues
quickly and winning customer loyalty. I
handled calls, emails and chats. I also
handled Recruitment and Admin task.
Updating and checking new
reservations and calendar updates.
Coordinate with team as well as
cross-teams.
WORK HISTORY
Katuva (Part-Time) November 2021 - March 2024
Podcast Editing and Management/Scheduling
Ebook and SOP Creation
Real Estate Management - Listing, Properties and Research
Email Management
Content Creation for Social Media and Blogs
Social Media Management - FB Meta, Instagram, Tiktok
Social Media Engagement - FB, Insta and Tiktok
Research and Growth - FB, Insta and Tiktok
Administrative Task - Google Suite, Zoom
Schedule and Appointment Management - Google Suite
MyHealthcare Recruit - Recruitment Account Support Nov 2021 - Feb 2024
HIGHLIGHTED
SKILLS
Conflict Resolution / Problem
Solving Skills
Content Creation
Excellent Communication Skills
Troubleshooting
Service and Support
Great Attention to Data
Objective and analytical in
evaluations
Multi-tasking
Fast learner and can do task as
needed.
OTHER TOOLS AND
PROJECT MNGMNT
GoHighLevel
Asana
Monday.com
Trello
Google Suite
Microsoft Office Tools
Zoom, Skype, Microsoft Teams and Google Meet
Calendly
Canva
Adobe
Helpwise
Zendesk
Creation of reports - Microsoft Office Tools, Outlook
Co-ordination and facilitation of candidate interviews - Microsoft
Teams and Zoom
Co-ordination and completion of all operational activity related to the
client - Outlook
Keep accurate and up-to-date records and account notes - Model
Driven Application (CRM)
Provide client support via email and/or Helpwise
Social Media Management - Marketing Strategies, Content Creation
and Engagement - FB, Instagram, WhatsApp and Company
Website/Canva, Adobe, Camtasia
Oversee and manage the day-to-day operations
Tax Deed Wolf (Part-Time) Sept 2022 - Dec 2023
Social Media Management - FB Meta, Instagram, Tiktok
Social Media Engagement - FB, Insta and Tiktok
Research and Growth - FB, Insta and Tiktok
Administrative Task - Google Suite, Zoom
Schedule and Appointment Management - Google Suite
BULLSNBEARSWA - Australia (Project Based) Feb 22 - Dec 22
Digital Administrator / Social Media Manager - FB, Twitter, LinkedIn
Manage the company's Social Media engagement and growth. - FB,
Twitter, LinkedIn
Manage the Social Media of the company's clients.
Prepare Social Media Highlights Reports
Post Articles/News Articles in Social Media for both the company and
our clients
Data Entry - Microsoft Word, Excel and PowerPoint
Admin Tasks - Google Suite, Microsoft Office Tools
RED CLOUD LLC - Part Time Dec 2019 - Nov 2021
EXECUTIVE VIRTUAL ASSISTANT
Handled CEOs/Owner's schedules and personal matters
Organizes email and schedule of the Owner and sends out marketing
emails to clients. - Google Suite
Assist with sales collection, Product Orders and deliveries. Deliver and
create reports for company's marketing strategy. - Asana, Microsoft
Office Tools and Google Suite.
Collect quotes and orders from clients and suppliers. - Google Voice,
WhatsApp, Skype
MARIANNE LORAYNE
DE GUZMAN
CUSTOMER SERVICE | ADMIN STAFF | SOCIAL
MEDIA MANAGER | CONTENT CREATOR
WORK HISTORY
CONTACT
INFORMATION
Phone : -
Email:-Website: https://mldg0520.wixsite.com/profile
Address: Santa Maria, Bulacan 3022
Portfolio : Available Upon Request (for
content creation)
VacationPropertyGnomes - USA March 2016 - Dec 2019
Manage Properties - Leasing, day-to-day operations, cleaning,
maintenance, bills payment, repairs.
Admin task - update the company's calendar and coordinate
with clients/owners of the properties. Processed clients'
invoices and refunds(if any) - Tsheet
Communicate with the cleaning staff about their schedules and
recruited cleaning staff. Processed cleaning staff's
invoice/paycheck. Pulling out their records; numbers of hours
and days they are on duty. Communicate with cross-teams, if
needed, to provide and maintain the number of supplies
needed for each property.
Worked with the owner of the company to improve cleaning
services
Ensure tenants are well informed about the property, fielding
incoming requests from prospective tenants, setting up tour
within the property, and ultimately following up to ensure leases
and sent and executed as necessary
Develop and maintain relationships with tenants and address
their concerns in a timely and professional manner
Customer Service Representative - BPO (Office Based-
Addressing customer queries, troubleshooting issues, and
providing solutions via phone, email, or chat.
Assisting customers with technical problems related to products
or services.
Handling information input, updating databases, and managing
records.
Monitoring calls or interactions to ensure service quality and
adherence to guidelines.
