Marianne Eden Herbias

Marianne Eden Herbias Unit 15047 Building 15 Arezzo Place Pasig, Pasig City Contact Numbers: - Email(s):-Skype ID: marcuseian10 Birthdate: April 08, 1990 CAREER EXPERIENCE ZDLRU Inc.- Leads R Us PH Research Analyst- CCL March 2017-January 2019 Utilized LinkedIn and other platforms to research for potential leads per campaign needs Make outbound calls to prospects based on client’s specifications and offer whitepaper and confirmed callback. Comodo Group Senior Business Development Manager/Senior Team Leader December 2015-February 2017 Polished process for the Business Development Team. Trained new hires in Email Marketing/Data Mining/Cold Call Marketing/LinkedIn Marketing Prospect for potential new clients and turn it into an increased business Identify potential clients and the decision makers within the client organization Set up meetings between client decision makers Research and build relationships with new clients through email and LinkedIn Marketing Cold call as appropriate within the company market to ensure robust pipeline of opportunities Created KPIs for the BDE Team Create weekly, monthly, annual report for the BDE Team Defines long-term organizational strategic goals, builds key customer relationships, identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of current market conditions. Has been exceeding monthly target which is $500,000. The entire team approximately closes an average of $75,000 monthly. Identify potential clients, and the decision makers within the client organization. Plan and deliver persuasive approaches and pitches that will convince prospects to have business with the company. Sutherland Global ServicesMarch 2014-December 2015 Microsoft AnswerDesk Tier 2 Technical Consultant Provides Tier 2 Support for both MS Office (Office 2007, Office 2010, Office 2013, Office 2016, Office 365), Office For Mac, and Windows Issues (Windows Vista, Windows 7, Windows 8/8.1, Windows 10) including but not limited to including but not limited to Virus Removal, System Performance, Issues with Installing Programs, BSOD issue, Networking, Email Configuration. Provides Tier 2 Support for Outlook.Com, OneDrive, OneNote issues. Sutherland Global ServicesJuly 2012– March 2014 Consultant / Tech Support Representative – Microsoft AnswerDesk Offers and Sells Technical Support Plans for Windows Issues (Windows XP, Windows Vista, Windows 7, Windows 8/8.1) including but not limited to Virus Removal, System Performance, Issues with Installing Programs, BSOD issue. Provides Level One Support for Windows Issues (Windows XP, Windows Vista, Windows 7, Windows 8/8.1) Harte- Hanks Incorporated November 2011- July 2012 Tech Support Representative – Samsung Electronics of America Provides Technical Support for Blu-Ray and Home Theater Issues including but not limited to Blu Ray/Home Theater Setup, WiFi Connectivity, Playback Issues Upsell Samsung products to existing customers. Convergys Incorporated (formerly Stream Global Services)May 2010-November 2011 Inbound Sales Representative- Vonage Sells VOIP services to qualified customers Upsell additional lines to existing consumers. EDUCATION and TRAINING Philippine Christian University Bachelor of Science in Mass Communication Major in Broadcasting - Advanced Supervisory Skills Training Business Coach Philippines Oct. 2016 Basic Supervisory Skills training Business Coach Philippines Aug. 2016 SKILLS AND COMPETENCIES Able to process wide range of information and communicate it clearly to the client. Good interpersonal skills. Good business knowledge. Self-Motivated and Enthusiastic Able to set targets for sales and client support. Able to manage and motivate a wide range of people so that the team hits its targets. Able to track and record activity on accounts and help to close deals. Excellent presentation, listening and consulting skills. CHARACTER REFERENCES Mary Jane BariasBusiness Development Manager ZDLRU Inc. –Leads R Us PH Mobile No.: - Mrs. Geline Baltazar-MarasiganSr. Team Manager – AnswerDesk Online Sutherland Global Services, Inc. Mobile No.: 0927 - Mr. Terence Joseph NicolasDispatcher – AnswerDesk Tier 2 Sutherland Global Services, Inc. Mobile No.: 0906 -