Marianne Bowman | Freelancer Resume

Marianne Bowman West Chester, PA | - | - PROFILE High-performing Program Manager adept in logistics direction and accounting operations poised for a role effecting positive change organization-wide. Keen analytical skills and financial acumen. Record of maximizing productivity through rigorous problem-solving and process design and optimization. Strategic senior-level ally able to lead cross-functional teams across multiple locations to high-value deliverables. EXPERTISE Logistics Management · Third-party Logistics · Supply Chain Management · Project Management System Planning & Strategy · Process Design, Development, Implementation, & Improvement · Report Development & Implementation · Invoice Management · Finance & Accounting Data Mining, Analysis, & Forensics · Reverse Engineering · Senior-level Strategic Planning Training & Mentorship · Cross-team Leadership & Collaboration · Stakeholder & Vendor Relations TECHNOLOGY Oracle Financials · Microsoft Access, Excel, Power BI, PowerPoint, Project, and Word · Adobe Acobat · Frontline Analytic Solver Platform · OnBase· GoToMeeting· Skype· Adobe Connect· Office 365· Google Docs PROFESSIONAL EXPERIENCE Communications Test Design, Inc., West Chester, PA2004 - Present PROGRAM MANAGER, Network Services: Sprint Spares Management2017 - Present Promoted to manage $9.5M/year contract with Sprint for spare parts inventory used to repair and maintain its wireless network. Responsible for all forward and reverse logistics functions. Manage team of seven. Extensive utilization of Microsoft Access and Excel for data analytics, reporting, and complex transactional invoicing. Program Management Essential to Sprint network success as primary point of contact for program’s operational and performance issues. Drive daily escalated issues to timely resolution through coordination of internal resources. Inform senior-level decision-making by calculating, translating, and communicating Sprint program KPIs to CTDI Sprint program team and executive-level management. Lead daily internal reporting and monthly customer reporting for an average of 7.5K orders per month procured from 130 remote stocking locations (RSLs) or shipped directly from one of four national warehouses. Support physical inventory accuracy rate of 99.5%+ for three consecutive years through creative and meticulous inventory management and improvements. Facilitated successful software upgrade on 900+ finished goods inventory (FGI) parts. Lead liaison between Sprint and CTDI engineering and repair operations teams. Collaborated with IT and provided requirements for data capture and flow from field into test bench and back into FGI. Ensure Sprint’s requested transactions outside of standard processes are met and transactional data is captured through coordination with operations, IT, customer service, quality, and billing. Meet the needs of operations teams in solving logistics problems by translating them into draft requirements for IT development. Support optimal workflow by calculating and providing a daily priority fulfillment report to Sprint and CTDI program team. Reduced this task time by 75% through technical revisions utilizing Microsoft Access and Excel. Process Development & Improvement Uncovered transactional revenue, increased invoicing accuracy, saved 10.5+ hours per month for Financial Analyst by comprehensively streamlining the invoicing process for 10K+ monthly transactional invoice price points worth an average of $400K. Reverse engineered and creatively utilized Excel and Access to remediate process gaps and document requirements for future reference. Reduced errors to zero and increased speed of root cause analysis rerouting system by spearheading a formalized process. Replaced email correspondence with form to capture, reroute, and track units to original equipment manufacturers (OEMs). Created new revenue stream for CTDI and enabled Sprint to cost-effectively replace obsolete parts no longer manufactured by OEM by developing a new process utilizing CTDI’s sourcing team to search reuse market for replacements to purchase, track, and resell to Sprint. Improved part visibility and accountability by co-developing and implementing a new pickup and returns process utilizing an authorization scanning code system. Identify and solve areas of non-conformance by developing and implementing remedial plans. Leadership Lead daily team “Rack Up” calls for collaborative problem-solving and direction; lead weekly “Touchpoint” calls for preventative quality assurance; co-lead monthly governance meetings with Sprint to review KPIs and OPIs and program performance; lead ad-hoc meetings that include CTDI, Sprint team members and Sprint repair vendors. Lead and support successful trainings for multiple branch operations across the US and Canada. Hire and foster talent. Mentor individuals to expand their skill sets. Develop and maintain positive working relationships with contractors, field service technicians and managers, and vendors to meet program needs. ASSISTANT CONTROLLER, Network Services Division2015 - 2017 Managed Network Services (NS) billing and accounting. Managed staff of three Billing Specialists. Approved and submitted all month-end closing journal entries. Prepared and maintained division’s database and related reports for 28 customers and 52 customer programs with an average of $18M in monthly sales. Responsible for invoice accuracy and collections activity. Supported the divisional Controller. Developed a divisional sales by customer report, still utilized by divisional VP of Sales and Operations for forecasting and customer program value, to provide sales by customer and customer program and year over year comparisons to division heads. Pulled accrual, sales reclass, and invoice posting reports from Oracle Financials and linked them to self-created Access database. Trained Financial Analyst on its use. Approved all revenue journal entries submitted to accounting. Ensured that all deviations were accounted for and resolved by month-end close. Prepared and maintained a monthly divisional deviations file and report and worked with NS team members across all levels to identify and quickly resolve revenue and expense deviations. Set up new billing processes and improved upon existing billing processes. Adhered to generally accepted accounting principles and provided data to external auditors. BILLING MANAGER2014 - 2015 Responsible for month-end close administration and invoicing. Supervised three Billing Specialists. Utilized Microsoft Access and Excel for data analytics and reporting. Ensured accurate and timely customer invoicing by developing bespoke billing processes using Access and Excel. Resolved data integrity issues. Met month-end close deadlines and reduced revenue accruals by coordinating resources across multiple locations. Identified and resolved month-end revenue deviations through billing reconciliation. Ensured invoicing conformed with customer requirements through monitoring of contracts. Fielded and resolved customer invoice disputes and inquiries. Assisted with collection of past due customer accounts. Provided ad hoc reports for customers and CTDI management. Led and supported staff development and training. PROGRAM MANAGER2013 - 2014 Responsible for program performance, data, and reporting. Utilized Microsoft Access and Excel for data analytics and reporting. Acted as primary point of contact regarding operational and performance goals for the customer and various internal organizations. Managed escalated customer service issues. Effectively met customer and corporate deadlines and requirements by coordinating interaction between cross-functional teams and by closely monitoring, reporting, and managing program performance. Ensured repair demand did not exceed program SLAs by calculating daily program KPIs and repair demand reports. Produced and distributed daily reports including open order, order analysis, demand history, and projected revenue reports. Forecasted weekly and monthly program revenues. Ensured inventory availability and timely order fulfillment through inventory management. Addressed corporate objectives through interaction with all levels of management. Provided support training for multiple branch operations within the US and Canada. ACCOUNT ANALYST2004 - 2013 Responsible for invoicing, account support and analysis, and reporting. Ensured accurate and timely customer invoicing by designing, developing, and implementing bespoke billing processes and procedures for existing and new accounts and documenting them for future users. Provided staff training and development on CTDI billing software application, Excel, and Access. Provided system support and account analysis. Evaluated billing processes and revenue capture. Provided customers and internal management with ad hoc reports including YTD billing reports, average repair dollars per region, and average revenues per product, per customer, per region. Identified and remediated deviations through analysis and reconciliation of forecasted and actual revenues. EDUCATION Boston University, Boston, MA2017 MASTER OF SCIENCE in Project Management Immaculata University, Malvern, PA2011 BACHELOR OF ARTS in Financial Management West Chester University of Pennsylvania, West Chester, PA Accounting/Business Indiana University of Pennsylvania, Indiana, PA Office Administration Boston University, Boston, MA2017 GRADUATE CERTIFICATE in Business Analytics COMMUNITY SERVICE Marshalton Triathlon2006 - Present SECURED and COORDINATE CTDI’s SPONSORSHIP and INVOLVEMENT Liaison between CTDI and event organizers, coordinating all facets of company participation. Octorara Area Food Cupboard (OAFC)2011 - 2016 BOARD OF DIRECTORS, TREASURER As founding board member, raised $50K for startup and maintenance of the food cupboard. Assisted with securing 501c3 status, prepared and submitted tax returns, and utilized QuickBooks for Nonprofits to set up bookkeeping. PERSONAL PURSUITS Leadership Chester County, 2012 graduate: Leadership for nonprofit board governance. Certified Yoga Instructor Certified Massage Therapist Certified in CPR/First Aid Avid running and cycling enthusiast; Philadelphia Marathon 2017 & 2018