Mariangela Mesias Valdegamo

Mariangela Mesias – Valdegamo Block 38, Lot 19 Phi Street, Greensville 1 South Barangay Estefania Bacolod City, Negros Occidental 6100- Skype ID: gelaris06 PERSONAL INFORMATION:_______________________________________________________________ Name : Mariangela Bernal Mesias - Valdegamo Age : 30 Religion : Catholic Date of Birth Citizenship Civil Status Qualifications: → Proficient in the English language → Proficient with Microsoft Office → Berlitz and Versant passer → Experienced Customer Service and Technical Support Representative → Good Interpersonal Communication Skills → Experienced General Virtual Assistant → Social Media Management Experience – Article and Blog Content Writing → Recruitment Experience with the following: → Asana → Task Management → Trello – Task Management → Slack – Team Collaboration → Campfire – Team Collaboration → Xero – Accounting Software → Infusionsoft – Accounting Software → Stripe – Accounting Software → Buffer – Social Media Management → Hootsuite – Social Media Management → Wordpress → Gravity Forms → Zendesk – Email Ticketing System : August 25, 1986 : Filipino : Married → Magento EDUCATIONAL BACKGROUND:____________________________________________________________ School Attended: West Negros University Graduate of Bachelor of Science in Nursing Colegio San Agustin – Bacolod Bachelor of Science in Nursing Year Graduated/Attended: March 2009 Attended June 2003‐ March 2005 ACHIEVEMENTS:_______________________________________________________________________ Chairperson Grand Case Presentation West Negros University August 2008 Academic Awardee Capping and Pinning Ceremony West Negros University September 2008 Personality Development Seminar Participant West Negros University July 2008 Personality Disorders and Management Seminar Participant/Facilitator West Negros University September 2008 Academic Awardee Colegio San Agustin – Bacolod March 2001 WORK EXPERIENCE(S):__________________________________________________________________ Pediatrics Board Review General Virtual Assistant • Email Support via Zendesk • Facebook Management • Monthly and Quarterly Income Report Creation • Protocol Creation and Update • Outbound Calls for Payment Failure Reminder • Email Management – Gmail • Training and Supervision • Refund Processing & Client Accounts Management – Infusionsoft and Wishlist Membership Areas • Calendar Management • General Ad Hoc Tasks August 2016 - Present Raw Barrel Ltd. General Virtual Assistant and Social Media Manager Online Store Management – Amazon • Email Management • Refund Processing • Fulfillment Requests • Reviews and Feedback Management • Stocks • Social Media Management – Facebook, Twitter and Instagram • Press Release Draft • Blog Update April 2015 – April 2017 Vive New York Customer Service Representative Zendesk Ticketing Support January 2016 – June 2016 Window Cleaning Resource Part Time Social Media Manager Tasks Include: Social Medial Content Writing Social Media Content Scheduling – Buffer / Hootsuite Social Media Accounts Management Store Updates – Magento Forum Management – Forum thread moderation and user requests Content Management April 2015 Kalos Services Account Administrator Inbound and Outbound Phone Support Invoicing Database Maintenance Service Call Set-up & Scheduling August 2014 – January 2016 WebBizIdeas Part Time Hiring Manager - Find, Accept & Filter Applications Interview & Shortlist Applicants Social Media Management LinkedIn Post for Multiple Business July 2014 – August 2014 Make it Crafty Australia Part Time Virtual Assistan Wordpress – Content Creation & Posting on a Weekly and Monthly Basis Facebook Content Posting and Page Management Online Store Updates December 2013 ‐ December 2014 Burk and Associates Shift Supervisor - Task Assignment and Designation to Staff Content Writing, Proofreading and Rewriting Blog Set‐Up Social Bookmarking and Web 2.0 Ads Creation December 2011 – December 2012 Market Ease Promotions Australia Article Writer and Spinner September 2011 –December 2011 Kaiso Solutions / Social Media Web Solutions Customer Service Representative SEO Inbound and Outbound Customer Support and E‐mail Support Ticketing Blog Content Writing May 9, 2011 – September 16, 2011 ROI Internet Services Operations Coordinator Staff and Task Coordination Inbound and Outbound Phone Support Wordpress April 2010 – August 2010 Convergys Corporation ‐ Bacolod Customer Account Executive 2 Comcast – Chat Order Fulfillment Team September 2009 – April 2010 Comcast – Technical Support June 2013 – November 2013 Teleperformance Bacolod Expedia Customer Service Representative Sept 15, 2009 – August 16, 2010