Mariane Jane Diocampo

MARIANE JANE DIOCAMPO Establ ish employment in a chal lenging position with the company that offers continued growth and opportunities for professional progression, especial ly in the field that suit my capabi l ities and competence. WORK EXPERIENCES EDUCATION Helpware LearningandDevelopment Officer (Trainer) Nov 27 2024- January 7, 2026 Bachelor of Sciencein CivilEngineering University of Cebu- Main Campus- STEM (Science, Technology, Enginerring and Mathematics) University of Cebu- Banilad- Elementary- Junior High School Pagsabungan National High School- SKILLS Customer Service Chat and Phone Support Multitasking Communication Skills Computer Proficiency Conducted onboardingandproduct-specifictraining for agents handling prescriptions and medication support. Created and updated training materials in compliance with healthcare and data privacy regulations (e.g., HIPAA). Assessed agent performance through evaluations, side-by-side coaching, and call listening sessions. Coordinated with operations and quality teams to improve training content and address knowledge gaps. Helpware Patient Support Specialist February 19, 2024- November 27, 2024 Resolving inbound patientrequests over phone, text, and email by reviewing their order details to provide accurate and detailed information Assist patients in registering and handling their prescription medications. Able to write verbally and in writing about complex and subtle ideas with simplicity and ease indicated a high level of prudence in protecting private information, including their prescription, insurance, and payment details. Reaching out to patients to resolve issues preventing their order from processing Work together with cross-functional teams from training, operations, and patient service to advance an excellence-focused culture of patient service delivery and continuous improvement. Coordinate insurance coverage and authorization. Quick Thinking & Foundever Effective Decision Customer Service Representative Making Typing Skills Time Management Email Management Scheduling Management Graphic Design August 26,2023-January 4,2024 Handling high call volumes of inbound calls and inbound chat from prospects inquiring about their payments, refund, bank statements, and orders. Exhibited a high degree of discretion related to safeguarding confidential information. Maintained customer relationships through good communication via phone or chat support. Excellent communication skills with the ability to convey our value proposition effectively. Impeccable typing skills to deliver the finest customer service. ICHA FoodService Crew June 16, 2023- August 23,2023 Servecustomersin a fast, efficient and friendly manner Provide customers with information regarding food ingredients, availability and pricing Follow guidelines to ensure correct serving temperatures and adequate portion control Excellent communication skills, both verbal and written