MARIANA SOUZA PRINA
Single, 25 years old
+55 -
São Paulo – Brazil
-https://www.linkedin.com/in/mariprina
VIRTUAL ASSISTANT
SUMMARY
Executive Assistant with 6 years of experience working in multinational companies with CEOs, senior executives,
and supporting their areas and clients, with a bachelor's degree in Trilingual Executive Secretariat.
As I’ve made some courses like Digital Marketing, Web Desing and Presentation Techniques and supported
Marketing, Design, IT, Sales & E-commerce departments, I know many platforms like SAP, Shopify, Klaviyo,
Canvas, Adobe Package (Photoshop, Premiere, Illustrator), Office Package, Jira, Concur, Zendesk, LiveChat,
Sem Rush and Wordpress.
I have excellent oral and written communication in Portuguese (native) English (advanced), and Spanish
(intermediate), as I already visited countries like Namibia and Spain.
The behavioral skills I acquired from these experiences are a sense of urgency, problem-solving, creative design,
multitasking, entrepreneurial spirit and work with a short deadline.
ACADEMIC FORMATION
• Bachelor in Trilingual Executive Secretariat
University Center FECAP - Conclusion: Dec / 2016
LANGUAGES
• Portuguese Native
• English
Advanced
• Spanish
Intermediary
COURSES
• Web Design
• Digital Marketing
Alura
Alura ( I currently do the social networks of two clients: Alexia Imóveis and Delta
Gym. Besides, I produce videos from my own YouTube channel.)
• Office Package
PowerPoint, Word, Excel, Outlook, and Access - Data Byte
• Advanced Excel
University Center FECAP
• Presentation design techniques La Gracia (Volkswagen Financial Services)
PROFESSIONAL EXPERIENCE
Atlantic Solutions
Executive Assistant to the CEO, collaborating in his professional and personal day-to-day. In
addition, I supported areas such as Marketing, Design and IT, serving all of their clients
24/7 (phone, email, chat, and in-person) helping them with problems related to platforms or
going to present commercial proposals.
Executive
Assistant
Presidency
Department
10/10/2018
03/22/2020
2
/
3
1
/
• Customer Service;
• Support
to the IT areas support and programming;
1
• Tickets using Zendesk;
• Development of SLA’s and KPI’s;
• Development of presentations;
• Development of commercial and marketing proposals;
• Tests on the developed software;
• Organization of documents and and specifications;
• Event planning: coffees, workshops, meetings, conference calls;
• CEO personal tasks;
• Projects using Jira;
• Schedule control;
• Organization of software development projects;
• Visits/trips for customers;
• Elaboration of travel expenses reports;
• Direct contact with customer needs;
• Participation in strategic marketing plans;
• Sales proposal presentations;
• Development in the internal communication kit;
Philips do Brasil Ltda
I assisted two seniors executive directors on their demands and also giving support to the
Marketing and Sales department and their clients:
Executive
Assistant
Marketing &
Sales
Department
07/01/2017
08/02/2018
Executive
Assistant
2
/
3
1
/
2
0
1
6
Presidency
Department
03/01/2016
12/31/2016
2
/
3
1
/
2
0
1
6
Executive
Assistant
HR
Department
05/05/2014
02/29/2016
• Control of agendas;
• Reception of foreign visitors (complete itinerary of the trip, events, lunches, hotels, security
guards, presentations, gifts, flights, etc.);
• Complete organization and participation of several events of different sizes;
• Organization
of national and international trips for directors and the whole area;
1
• Control of finances;
• Meetings with customers;
• Support for the Marketing and Sales area on specific subjects (preparation and updating of
spreadsheets and presentations);
Philips do Brasil Ltda
At Philips, I worked as an executive assistant to the CEO responsible for Latin America in his
demands, as well as assisting two seniors directors on their specific issues:
• Customer Service (internal and external);
• Control of agendas;
• Reception of foreign visitors (complete itinerary of the trip, events, lunches, hotels, security
guards, presentations, gifts, flights, etc.);
1
• Complete organization and participation of several events of different sizes;
• Organization of national and international trips for directors and the whole area;
• Control of finances;
• Meetings with customers;
• Support for the Marketing and Sales area on specific subjects (preparation and updating of
spreadsheets and presentations);
Volkswagen Services Ltda.
I started as an assistant of the HR Superintendent. During this time, I had a general view of the
HR subsystems.
• Customer Service;
• Scheduling of meetings and conference calls;
• Writing Minutes of the meetings;
• Planning of national and international trips;
• Elaboration of travel expenses reports (including refunds and returns);
• Organization of the office according to Housekeeping (5S) standards;
• Organization of events in the area;
• Reception of internal and external clients;
• Internal communication;
• Requisition and control of office supplies;
• Scheduling control of meeting rooms and automated rooms;
After my development and performance in the company, I get to know two new areas in HR
(Recruitment & Selection):
• Briefing with consultancies;
• Conducting interviews and group dynamics together with the managers;
• Support and development of projects in the area;
• Reports of the selective processes;
• Admission of trainees and employees;
• Control of all employee documentation (medical records);
• Participation in the integration of employees;
• Conducting the internship program and young apprentice;
• Organization of events in the area;
• Reporting of indicators to the board of directors every month;
• Participation in courses, seminars, and cultural activities of the company;
• Assistance in the preparation of courses;
Administrative
Assistant
Alphaville Aquatic Center
This role helped me to develop various tasks in a short time and to deal with pressure and
different types of clients.
Reception
02/02/2013
09/30/2013
• Customer service (personal, telephone and e-mail);
• Sales;
• Receipt, posting, and closing of the daily cash register;
• Control of the relationship of pre-dated checks;
• Assistance in the organization of events (competitions, parties, etc);
• Charges;
• Inventory control of cleaning materials and IPI;
EXTRACURRICULAR ACTIVITIES
• Talk Project (AIESEC): Every semester of my university course, I took part in a group of foreign students to discuss
topics related to arts, politics, environment, economy, culture, leisure, among others in English (conversation
development);
• Volunteer work at Volkswagen Financial Services: participation in the “Warm Clothing Campaign” and distribution in
institutions (orphanages, public schools, etc.);
• Organization of the XVI EASET event (Annual Meeting of the Trilingual Executive Secretariat) held at the FECAP
University Center in September / 2015;
BEHAVIORAL SKILLS
• Communication;
• Multitask Skills;
• Problem-Solving Skills;
• Entrepreneurial spirit;
• Interpersonal relationship;
• Holistic View / Analytical Capability;
• Teamwork;
• Focus on the client;
