Mariana Prina

MARIANA SOUZA PRINA Single, 25 years old  +55 - São Paulo – Brazil -https://www.linkedin.com/in/mariprina VIRTUAL ASSISTANT SUMMARY Executive Assistant with 6 years of experience working in multinational companies with CEOs, senior executives, and supporting their areas and clients, with a bachelor's degree in Trilingual Executive Secretariat. As I’ve made some courses like Digital Marketing, Web Desing and Presentation Techniques and supported Marketing, Design, IT, Sales & E-commerce departments, I know many platforms like SAP, Shopify, Klaviyo, Canvas, Adobe Package (Photoshop, Premiere, Illustrator), Office Package, Jira, Concur, Zendesk, LiveChat, Sem Rush and Wordpress. I have excellent oral and written communication in Portuguese (native) English (advanced), and Spanish (intermediate), as I already visited countries like Namibia and Spain. The behavioral skills I acquired from these experiences are a sense of urgency, problem-solving, creative design, multitasking, entrepreneurial spirit and work with a short deadline. ACADEMIC FORMATION • Bachelor in Trilingual Executive Secretariat University Center FECAP - Conclusion: Dec / 2016 LANGUAGES • Portuguese Native • English Advanced • Spanish Intermediary COURSES • Web Design • Digital Marketing Alura Alura ( I currently do the social networks of two clients: Alexia Imóveis and Delta Gym. Besides, I produce videos from my own YouTube channel.) • Office Package PowerPoint, Word, Excel, Outlook, and Access - Data Byte • Advanced Excel University Center FECAP • Presentation design techniques La Gracia (Volkswagen Financial Services) PROFESSIONAL EXPERIENCE Atlantic Solutions Executive Assistant to the CEO, collaborating in his professional and personal day-to-day. In addition, I supported areas such as Marketing, Design and IT, serving all of their clients 24/7 (phone, email, chat, and in-person) helping them with problems related to platforms or going to present commercial proposals. Executive Assistant Presidency Department 10/10/2018 03/22/2020 2 / 3 1 / • Customer Service; • Support to the IT areas support and programming; 1 • Tickets using Zendesk; • Development of SLA’s and KPI’s; • Development of presentations; • Development of commercial and marketing proposals; • Tests on the developed software; • Organization of documents and and specifications; • Event planning: coffees, workshops, meetings, conference calls; • CEO personal tasks; • Projects using Jira; • Schedule control; • Organization of software development projects; • Visits/trips for customers; • Elaboration of travel expenses reports; • Direct contact with customer needs; • Participation in strategic marketing plans; • Sales proposal presentations; • Development in the internal communication kit; Philips do Brasil Ltda I assisted two seniors executive directors on their demands and also giving support to the Marketing and Sales department and their clients: Executive Assistant Marketing & Sales Department 07/01/2017 08/02/2018 Executive Assistant 2 / 3 1 / 2 0 1 6 Presidency Department 03/01/2016 12/31/2016 2 / 3 1 / 2 0 1 6 Executive Assistant HR Department 05/05/2014 02/29/2016 • Control of agendas; • Reception of foreign visitors (complete itinerary of the trip, events, lunches, hotels, security guards, presentations, gifts, flights, etc.); • Complete organization and participation of several events of different sizes; • Organization of national and international trips for directors and the whole area; 1 • Control of finances; • Meetings with customers; • Support for the Marketing and Sales area on specific subjects (preparation and updating of spreadsheets and presentations); Philips do Brasil Ltda At Philips, I worked as an executive assistant to the CEO responsible for Latin America in his demands, as well as assisting two seniors directors on their specific issues: • Customer Service (internal and external); • Control of agendas; • Reception of foreign visitors (complete itinerary of the trip, events, lunches, hotels, security guards, presentations, gifts, flights, etc.); 1 • Complete organization and participation of several events of different sizes; • Organization of national and international trips for directors and the whole area; • Control of finances; • Meetings with customers; • Support for the Marketing and Sales area on specific subjects (preparation and updating of spreadsheets and presentations); Volkswagen Services Ltda. I started as an assistant of the HR Superintendent. During this time, I had a general view of the HR subsystems. • Customer Service; • Scheduling of meetings and conference calls; • Writing Minutes of the meetings; • Planning of national and international trips; • Elaboration of travel expenses reports (including refunds and returns); • Organization of the office according to Housekeeping (5S) standards; • Organization of events in the area; • Reception of internal and external clients; • Internal communication; • Requisition and control of office supplies; • Scheduling control of meeting rooms and automated rooms; After my development and performance in the company, I get to know two new areas in HR (Recruitment & Selection): • Briefing with consultancies; • Conducting interviews and group dynamics together with the managers; • Support and development of projects in the area; • Reports of the selective processes; • Admission of trainees and employees; • Control of all employee documentation (medical records); • Participation in the integration of employees; • Conducting the internship program and young apprentice; • Organization of events in the area; • Reporting of indicators to the board of directors every month; • Participation in courses, seminars, and cultural activities of the company; • Assistance in the preparation of courses; Administrative Assistant Alphaville Aquatic Center This role helped me to develop various tasks in a short time and to deal with pressure and different types of clients. Reception 02/02/2013 09/30/2013 • Customer service (personal, telephone and e-mail); • Sales; • Receipt, posting, and closing of the daily cash register; • Control of the relationship of pre-dated checks; • Assistance in the organization of events (competitions, parties, etc); • Charges; • Inventory control of cleaning materials and IPI; EXTRACURRICULAR ACTIVITIES • Talk Project (AIESEC): Every semester of my university course, I took part in a group of foreign students to discuss topics related to arts, politics, environment, economy, culture, leisure, among others in English (conversation development); • Volunteer work at Volkswagen Financial Services: participation in the “Warm Clothing Campaign” and distribution in institutions (orphanages, public schools, etc.); • Organization of the XVI EASET event (Annual Meeting of the Trilingual Executive Secretariat) held at the FECAP University Center in September / 2015; BEHAVIORAL SKILLS • Communication; • Multitask Skills; • Problem-Solving Skills; • Entrepreneurial spirit; • Interpersonal relationship; • Holistic View / Analytical Capability; • Teamwork; • Focus on the client;