Mariana Hernandez

MARIANA HERNANDEZ ANAYA Phone/ Whatsapp:- / Email:-/ Bogotá D.C PROFESSIONAL PROFILE I am a bilingual psychologist with a focus on Organizational Psychology, holding a degree from Universidad del Rosario. I specialize in human talent management, recruitment, and selection processes. With experience working both remotely and in-person, I have successfully collaborated with individuals from diverse global backgrounds, adapting quickly to various work environments and demonstrating a high level of autonomy and teamwork. I possess strong analytical, communication, and relational skills that enhance my ability to interpret complex situations and engage effectively with people. Additionally, my experience in office management within a legal environment, combined with a commitment to customer service excellence, positions me as a results-oriented professional focused on efficiency, client satisfaction, and team productivity. EDUCATION Psychology (Organizational Psychology Emphasis) Universidad del Rosario, Bogotá D.C. | Graduated: 2022 WORK EXPERIENCE Maria Sanchez Law Office LLC Office Manager – Virtual Assistant November 2022 – Present Key Responsibilities & Achievements:        Oversee office team, ensuring seamless operations and timely task completion. Manage invoicing, payment receipts, and track outstanding payments, contributing to improved financial tracking and cash flow. Direct communication with clients for follow-ups, information gathering, and maintaining strong client relationships. Efficiently manage emails and documents, ensuring quick and accurate updates for case management. Utilize tools like Monday, Excel, Outlook, and Teams to streamline processes and maintain accurate records. Coordinate meetings and appointments, ensuring full preparation and communication with all participants. Proactively support office operations, handling various administrative tasks and enhancing team efficiency. E2E Technology Solutions Human Resources Intern (Recruitment & Selection) June 2022 – December 2022 Key Responsibilities & Achievements:       Posted job vacancies on multiple platforms (LinkedIn, Indeed, Computrabajo, university portals) to attract diverse talent. Served as the first point of contact for candidates, managing initial screenings and scheduling interviews to ensure a seamless recruitment experience. Conducted interviews (phone and in-person), providing constructive feedback and supporting an efficient hiring process. Specialized in sourcing and screening IT and administrative profiles, improving the quality of new hires. Developed position profile templates, enhancing the efficiency and consistency of the recruitment process. Maintained and organized an up-to-date candidate database, optimizing future recruitment efforts and reducing hiring times. Teleperformance, Bogotá Bilingual Agent B2+ June 2021 – November 2022 Key Responsibilities & Achievements:     Provided customer service for account lockouts and information security for Stripe, Inc., ensuring effective issue resolution. Delivered support in English, handling inquiries via phone and email from international users, ensuring clear and efficient communication. Investigated fraud-related activities, resolving issues promptly and following up to maintain customer trust. Monitored customer satisfaction, ensuring that all interactions were handled with professionalism and attention to detail. SKILLS Languages: Spanish (Native) | English (Advanced) Core competences:        Monday.com, CRM, Microsoft Office Suite (Teams,Word, Excel, PowerPoint, Outlook) Slack, Canva. Analytical & Problem-Solving: Strong critical thinking and issue resolution. Communication: Clear written and verbal skills. Leadership & Teamwork: Effective in leading and collaborating. Organization: Detail-oriented and efficient. Customer Service: Focused on client satisfaction and relationship management. Adaptability: Proactive in managing priorities and change.