Marian Dorado

Marian Dorado Customer Service Representative / Personal Property Assistant As a Customer Service Representative / Personal Property Assistant, I maintain a positive, empathetic, and professional attitude toward customers / clients at all times. Responding promptly to their inquiries and communicating with them through various channels such as e-mail, online chats and phone calls. I also acknowledge and resolve customer / client complaints patiently and full of respect. Contact Phone - Email - Address #27 B1 L4 Celia Subd. Novaliches, Caloocan City Education 2001 Bachelor in Tourism Polytechnic University of the Philippines Expertise / Skills Customer Relation Customer Support Web Research Personal Assistant Data Entry Experience 2016 - 2022 MaCecilia Muralidaran - Singapore Personal Property Assistant I manage Condo Units that are privately owned by a private individual. As a Personal property Assistant, I establish and maintain strong and positive relationships with all property tenants, vendors and contractors. Preparing and scheduling property viewings, conducting property tours and interviewing prospective tenants. Identify tenants nearing end of lease. Schedule routine inspections before / after tenant's move-in / move-out date. Receive repair and maintenance requests. Communicates and coordinates with tenants regarding property-related issues and needs at all times. 2008 - 2014 Falcon Aviation Services - Abu Dhabi, UAE Customer Service Representative Working in an Aviation Company was one of the highlights in my career. We cater Helicopter City Tour within Dubai and Abu Dhabi, not only with the tourists but with the locals as well. As a Customer Service Representative, we welcomes and assist the passengers to the facility. Conduct safety briefing before every flight and lead them to the helicopter afterwards. Execute daily flight plans and flight manifest. Coordinate with the Pilot on duty for the inbound /outbound of the aircraft and during the refueling. Responsible for collection of flight payments if required. Updating KPI report on a daily basis. Most importantly, making sure passenger's safety around the aircraft. 2001 -2008 Skyview Travel and Tours Corp.- Mandaluyong Reservation and Ticketing Officer Provide information to company clients concerning local, interstate and international tours, travel routes, accommodation, fares & travel regulations. Discuss client’s requirements & advice suitable options. Prepare and cost itineraries for clients. Confirm bookings & notify clients of luggage limits, insurance, medical, passport and visa requirements. Issue tickets for travel, accommodation, hotel vouchers and all relevant documentations. Assist with changes to travel arrangements and bookings were required. Data Management Language Reference English Jynell Motilla Francis Dennis Lardizabal Tagalog Executive Virtual Assistant Senior Accountant Phone: - Phone: - Email : - Email : -