Marian Donaline Mabiling

MARIAN DONALINE MABILING Customer Service/Customer Support E -  Brgy. Quezon, Lipa City, Batangas, Philippines 4217 - SUMMARY I'm an experienced customer service representative and a chat support agent/customer retention specialist with a verifiable track record of resolving complex issues quickly and winning customer loyalty. EXPERIENCE Customer Service Representative The Results Cx 10/2021 - 02/2022 Addressed customer service inquiries in a timely fashion Achieved a customer satisfaction rating of 98% Provided input in improving internal processes Chat Sales Support Siren Agency LTD 02/2023 - 08/2023 Addressed customer service inquiries in a timely fashion Achieved a customer satisfaction rating of 98% Provided input in improving internal processes Customer Retention Specialist TOTAL CLIENT CONNECT (Resolving issues and made 100% retained customer) 07/2022 - 03/2023 EDUCATION PRACTICAL NURSING St. Augustine School of Nursing College (SY-) BACHELOR OF SCIENCE IN NURSING Lipa City Colleges (2023 UPTO PRESENT) STRENGTHS  Great Communicator & How to build Rapport  Social Media Management * Knows how to Escalate and sell content * Good track of Sales SKILLS EXCEL Communication Skills Problem-Solving Skills Strong Work Ethics Attention to Detail Appointment Setting Product Knowledge Data Entry Positive Attitude Teamwork Tool / Technology www.enhancv.com Powered by  TRAINING / COURSES Medical VA Training (February 16, 2024 up to present) www.enhancv.com Powered by 