Marian Ariadna Macapili

‌ Hello‌ ‌ My‌‌name‌‌is‌‌Marian‌‌E.‌‌Macapili‌ ‌ Calle‌‌Unidad,‌‌Lunzuran‌ ‌ Zamboanga‌‌City,‌‌Philippines‌ ‌ +63‌‌926‌‌244‌‌4398‌ ‌- ‌ Skills‌ ‌ I‌‌have‌‌over‌‌three‌‌years‌‌of‌‌experience‌‌in‌‌handling‌‌clients,‌‌resolving‌‌concerns,‌‌and‌‌providing‌‌excellent‌‌ customer‌‌service‌‌and‌‌technical‌‌support‌‌over‌‌the‌‌phone‌‌and‌‌through‌‌chat.‌‌I’ve‌‌also‌‌recently‌‌done‌‌ email‌‌marketing,‌‌lead‌‌generation,‌‌appointment‌‌setting,‌‌and‌‌client‌‌acquisition.‌‌Throughout‌‌the‌‌years,‌‌ I’ve‌‌gained‌‌important‌‌technical‌‌and‌‌software‌‌skills‌‌that‌‌I‌‌hope‌‌would‌‌be‌‌able‌‌to‌‌help‌‌me‌‌add‌‌value‌‌to‌‌ you‌‌and‌‌your‌‌good‌‌company.‌ ‌ Experience‌ ‌ February‌‌2021‌‌-‌‌July‌‌2021‌ ‌ Clients’‌‌Loyalty,‌‌US‌‌Based‌‌(Remote)‌‌ ‌‌Virtual‌‌Assistant‌‌/‌‌Client‌‌Acquisition‌‌Specialist‌ ‌ ● Use‌‌Sales‌‌Navigator‌‌to‌‌build‌‌a‌‌list‌‌of‌‌prospects‌‌on‌‌LinkedIn‌‌and‌‌create‌‌scripts‌‌to‌‌be‌‌used‌‌in‌‌ cold‌‌messaging‌‌prospects‌‌using‌‌automation‌‌software‌ ‌ ● Find‌ ‌prospects‌‌from‌‌different‌‌sources,‌‌as‌‌well‌‌as‌‌their‌‌email‌‌addresses,‌‌verify‌‌using‌‌ software,‌‌and‌‌reach‌‌out‌‌through‌‌personalized‌‌email‌‌messages‌ ‌ ● Call‌‌and‌‌follow-up‌‌on‌‌leads‌‌that‌‌haven’t‌‌closed‌‌deals‌‌yet‌‌and‌‌set‌‌up‌‌an‌‌appointment‌ ‌ April‌‌2019‌‌-‌‌January‌‌2020‌ ‌ iQor‌‌-‌‌T-Mobile,‌‌Laguna‌‌ ‌‌Customer‌‌Service‌‌Representative‌ ‌ ● Provide‌‌information‌‌to‌‌customers‌‌regarding‌‌our‌‌additional‌‌services‌‌and‌‌loyalty‌‌programs‌ ‌ ● Identify‌‌the‌‌causes‌‌of‌‌networking‌‌problems‌‌using‌‌diagnostic‌‌testing‌‌software‌ ‌ ● Review‌‌and‌‌solve‌‌account‌‌and‌‌billing‌‌discrepancies‌‌through‌‌chat‌ ‌ February‌‌2017‌‌-‌‌March‌‌2019‌ ‌ TeleTech‌‌-‌‌Telstra,‌‌Batangas‌‌-‌T ‌ echnical‌‌and‌‌Customer‌‌Service‌‌Representative‌ ‌ ● Identify‌‌the‌‌causes‌‌of‌‌networking‌‌problems‌‌using‌‌diagnostic‌‌testing‌‌software‌ ‌ ● Review‌‌and‌‌solve‌‌account‌‌and‌‌billing‌‌discrepancies‌‌through‌‌chat‌ ‌ ● Troubleshoot‌‌and‌‌resolve‌‌network‌‌and‌‌connectivity‌‌issues‌ ‌ March‌‌2016‌‌-‌‌February‌‌2017‌ ‌ Alorica‌‌-‌‌Comcast,‌‌Batangas‌-‌‌Technical‌‌Support‌‌Representative‌ ‌ ‌ ● Identify‌‌the‌‌causes‌‌of‌‌networking‌‌problems‌‌using‌‌diagnostic‌‌testing‌‌software‌ ‌ ● Troubleshoot‌‌network,‌‌connectivity,‌‌telephone,‌‌and‌‌cable‌‌issues‌ ‌ ● Assist‌‌customers‌‌in‌‌setting‌‌up‌‌their‌‌new‌‌devices‌ ‌ 2‌ ‌ September‌‌2015‌‌-‌‌March‌‌2016‌ ‌ Noozz,‌‌Bacolod‌‌‌-‌‌Website‌‌Administrator‌ ‌ ● Update‌‌and‌‌manage‌‌the‌‌pages‌‌of‌‌4‌‌different‌‌countries‌‌on‌‌the‌‌website‌ ‌ ● Research‌‌and‌‌post‌‌news‌‌and‌‌content‌‌from‌‌affiliated‌‌sources‌ ‌ ● Proofread‌‌and‌‌choose‌‌appropriate‌‌pictures‌‌for‌‌each‌‌news‌‌and‌‌content‌‌before‌‌posting‌ ‌ Education‌ ‌ 2013‌‌-‌‌2015‌ ‌ Zamboanga‌‌City‌‌State‌‌Polytechnic‌‌College‌‌ ‌‌Development‌‌Communication‌ ‌