Marian

MARIAN PEDRO PROFILE Customer service representative for 6 years both non-voice and voice accounts. Proven experience providing support in call center environment through unwavering commitment and integrity. CONTACT 340 Tandang Sora Ave., Brgy. Pasong Tamo, Quezon City-- EDUCATION Bachelor of Science in Banking and Finance October 2006 to March 2008 Philippine School of Business Administration Bachelor of Science in Accountancy June 2003 to October 2006 Philippine School of Business Administration REFERENCES Daniel Orcino Deputy Manager – Concentrix- Marycar Tulia Man-on Accountant- Monica Manzo Customer Service Professional- WORK EXPERIENCE Account Administrator Analyst APR2019– CURRENT GRS Group Retirement Income Plan (GRIP) MBPS Process all types of financial transactions including death claims. Participated in EMERGE leadership program in 2019 under GWAM Retirements. Customer Service Associate OCT 2017-APR 2019 Contact Center – CDN GRS MBPS Responsible for providing superb customer service experience to our clients over the phone. Floor support for batch 24 in Manila and batch 2 in Cebu. Best CSR for GRS in 2018. Senior Officer - Processing (Complex) JUN 2014-AUG 2017 Pension Services Processing Information Concentrix UP Ayala Land Technohub Certified trainer in our line of business for new hires and ensuring that all training materials are up to date. Point of contact for the team and a consistent top performer. Customer Service Associate NOV 2013-JAN2014 Contact Center - Fingerhut Vcustomer Incorporated Contractual job where in we take inbound calls to get orders from online shopping forUS clients. SKILLS Attention to Details Fast Learner Team Player Multi Tasking