Mariam Odu
ADDRESS: 3, Nations Street, Journalist Estate Phase one Arepo, Ogun.
PHONE NUMBER: -.
EMAIL-PROFESSIONAL SUMMARY:
Detail-oriented and reliable Customer Support and Virtual Assistant professional with 3+ years of
experience providing seamless administrative support, resolving client inquiries, and enhancing
customer satisfaction in remote settings. Skilled in CRM systems, communication, task management,
and problem-solving, with a strong ability to prioritize and multitask in fast-paced environments.
SKILLS AND COMPETENCIES:
SOFT SKILLS
Excellent interpersonal skills
Email Management
Emotional intelligence
Strong Tech Savinness
Time Management
Multi-tasking
Issue resolution expert
Digital payment
Customer relation and experience expert
Effective time management and organization skills
Team work and collaborations skills
Empathy and stakeholder engagement skills
TECHNICAL SKILLS
Slack
Google suites
Microsoft Suites
Calendly
Freshdesk, Intercom,hubspot
Onedrive
Drop box, Monday.com
Zoom/Team
Trello
Canva,Zoho CRM
Apollo CRM
Asana
PROFESSIONAL EXPERIENCE:
Emoil Integrated Solutions | Lagos,
Lead Customer Representative.
(Jan, 2023-Present)
Serve as the main point of contact for key clients, addressing inquiries related to shipping,
customs clearance, and delivery.
Coordinate with internal departments (operations, documentation, transport) to ensure
smooth cargo handling and timely updates to customers.
Track and monitor shipment status, proactively communicating delays or issues to customers
and providing solutions.
Supervise and support the customer service team, assigning tasks, reviewing performance,
and providing training as needed.
Ensure compliance with customs, port, and shipping regulations in all customer interactions.
Handle escalations and resolve customer complaints promptly and professionally.
Mikano Limited | Ikeja, Lagos
Virtual Assistant to the CEO
(June, 2019- Dec, 2022)
Provide comprehensive administrative support, including managing my client’s calendar,
scheduling meetings, and organizing appointments to ensure smooth daily operations.
Handle email correspondence on behalf of my client — sorting, prioritizing, and responding
to messages in a timely and professional manner.
Perform accurate data entry, maintain spreadsheets, and manage online records to support
business needs.
Assist with customer support by responding to client inquiries via email and chat, ensuring
customer satisfaction.
Prepare reports, presentations, and business documents as needed.
Manage task lists and track project deadlines using tools such as Asana, Trello, or ClickUp.
Organize and maintain digital files and ensure document confidentiality.
Arrange travel bookings, prepare itineraries, and manage related logistics when required.
VOLUNTEERING:
EA-CEO| Career Crafters |Lagos-
Spearheaded the coordination and execution of over 50 high level strategic meetings, ensuring
seamless scheduling, preparation of briefing documents, and post meeting actions tracking,
resulting in a 30% increase in CEO decision-making efficiency
EDUCATION:
Masters in Information Technology (Distinction) | Ladoke Akintola University
PGD Computer Science | Ladoke Akintola University
HND Computer Science (Upper Credit) | Olabisi Onabanjo University
ND Computer Science (Upper Credit) | Lagos State Polytechnic
CERTIFICATION
Scrum Master Inview
Health and safety environment (HSE 1,2,3)
MCIB
ITIL 4
TRAININGS
Conflict Resolution & De-escalation Skills
Call Center / Helpdesk Customer Support Training
Emotional Intelligence for Customer Service
Communication Skills for Customer Service
Virtual Assistant Mastery / Essentials
Time Management & Productivity for Remote Workers
Project Management Basics
Typing speed & accuracy improvement
INTEREST
Networking
Researching and surfing the internet
REFEREES:
Available on request
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