Mariam Michael Samuel Bassey

I help businesses deliver smooth, friendly, and efficient customer experiences. With hands-on experience in customer support, CRM management, onboarding, ticketing, and email operations, I make sure customers feel heard, supported, and guided, without adding stress to your workload.

Clients trust me because I focus on results, not just tasks:

• Reduced customer response time by over 60% through structured ticket triage and clear communication.
• Organized a cluttered inbox from 500+ emails to under 50, creating a clean workflow for faster responses.
• Achieved a high ticket-resolution rate with consistent customer satisfaction.
• Helped new customers onboard smoothly, reducing back-and-forth and improving first-week adoption.
• Improved internal communication by creating simple, clear documentation and SOPs.
• Managed CRM data accuracy, leading to better reporting and fewer customer issues.

What I help with:

• Customer Support (email, chat, ticketing)
• CRM management & clean-up (HubSpot, Zoho, GoHighLevel, Salesforce, Notion)
• Customer Onboarding & client walkthroughs
• Email management & communication
• Bug reporting, customer follow-ups & satisfaction tracking
• Documentation, SOPs & admin support
• Calendar management & scheduling
• Community management & member support

I work independently, communicate clearly, and stay proactive, so things run smoothly even when you're busy.

If you want a dependable support partner who delivers measurable improvements and keeps your customers happy, I’m ready to help.