Mariam Meunargia

Mariam Meunargia 14, 26 May Str. Tbilisi 0167, Georgia -- Education September 2002 June 2006 BA in Humanities Interpreter from English to Georgian and vice versa / Information Science Specialist Ivane Javakhishvili Tbilisi State University September 1991 May 2002 Secondary School #1 of Zugdidi, Georgia Work Experience July 20018 Present Ubabe International Holdings Group Executive Assistant • Conduct daily conversation with partners in Georgian, Russian and English languages • Finding new partners in Russian speaking countries and in Georgia • Collect/analyze received information • Taking part in organizing and conducting meetings with them • Preparing financial statements, reports, memos, invoices letters, and other documents. • Researching and conducting data to prepare documents for review and presentation by boards of directors and executives. • Helping prepare for meetings. • Greeting visitors and deciding if they should be able to meet with executives. • Making travel arrangements for executives. • Translating documents, received information and e-mails from Georgian/Russian into English and vice versa. • Provide administrative support. 1 January 2018 June 2018 MS Group LTD Call Center Team Leader • Providing daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner. • Providing statistical and performance feedback and coaching on a regular basis of each member of the team. • Responding to and resolving employee relations issues expressed by team members. • Assisting the manager with daily operation of the call center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs. • Sharing continuous responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively. September 2016 December 2017 MS Group LTD Call Center Operator • Obtaining client information by answering phone calls. • Informing clients by explaining procedures; answering questions; providing information. • Determining eligibility by comparing client information to requirements. • Updating job knowledge by studying new product descriptions. March 2014 May 2014 LEPL Civil Service Development Agency Operator of the information update of database • Updating existing information in data base of Civil Service Development Agency of Georgia. • Making corrections in database in order to improve the vote counting procedure. May 2010 December 2013 Global Investment Group XXI LTD Executive Assistant/Translator • Typing reports, memos, letters and other documents using word relevant computer software. • Answering phone calls and direct calls to appropriate department or taking messages. • Greeting visitors and determine whether they should be given access to specific individuals. • Performing general office duties such as ordering supplies and maintaining records management database systems. • Opening, sorting and distributing incoming correspondence, including faxes and email. 2 • Making travel arrangements for executives. • Translating documents from English/Russian to Georgian and vice versa. May 2009 November 2010 GIG Taxi Call Center Operator • Answering incoming phone calls and providing appropriate information to customers. November 2007 September 2008 Call Center “I-Call” Sales Agent • Selling products, goods and services to customers. • Working with customers to find what they want, creating solutions and ensuring a smooth sales process. • Finding new sales leads, through business directories, client referrals, etc. Languages Georgian (native), English (fluent), Russian (fluent), French (beginner) Skills Experienced with MS Word, Excel, PowerPoint, Outlook, Internet 3