MARIAM ALAOUI
Winterfeldtstraße 56, 10781, Berlin, Germany
+49 --https://www.linkedin.com/in/mariam-alaoui/
Nationalities American – Moroccan – Costa Rican
CAREER OBJECTIVE
Fresh master graduate in International Tourism and Hospitality seeking a management
position in an intercultural setting where I can leverage my professional experience,
multicultural background, and multilingual capabilities to support the growth and success
of the hospitality industry.
PROFESSIONAL EXPERIENCE
02/2021 – Present
International Customer Service Agent
Artelia / Wallenfels
• Attend customers from the U.K., Spain, France, Belgium, and Luxembourg via phone and e-mail
(enquiries, consulting, complaints, refunds).
• Coordinate internally (finance, product development, and IT departments) and externally
(warehouse teams and logistics partners internationally and throughout Europe) for purchasing,
informative, and claim purposes.
• Translate and write product descriptions for company website.
06/2020 – 09/2020
Customer Service Agent (Working Student)
Secret Escapes, Berlin, Germany
• Supported customer service executives in daily business (legal matters, flight changes, and refund
processing) and daily management escalation tasks.
• Collaborated with customer service operations team.
• Processed customer service inquiries and generated customer satisfaction reports.
07/2017 – 04/2019
Study Abroad Advisor of the Office of International Programs
Al Akhawayn University in Ifrane (AUI), Morocco
• Served as main contact between outgoing student mobility and international partners (via inperson and virtual meetings, e-mail, and telephone).
• Coordinated and managed study abroad programs (from initial application process, to advising and
post-experience assistance).
• Developed promotional material.
• Hosted on-campus information sessions and orientations.
• Assisted in writing grant proposals.
06/2016 – 08/2016
Intern
Banque Populaire Fez-Taza, Morocco
Department of Sales Promotion & Support
• Devised analytical reports and shadowed marketing research projects.
EDUCATION
05/2019 – 11/2020
Master of Arts in International Tourism, Hospitality and Event Management
(Highest Honors)
Thesis: “Biculturalism and its Influence on the Adjustment of Self-Initiated Expatriates in
Tourism - A Study on Bicultural Self-Initiated Expatriates in Berlin”
International Telematic University (UNINETTUNO)
Berlin School of Business and Innovation, Berlin
08/2013 – 05/2017
Bachelor of Business Administration (Highest Honors)
Al Akhawayn University in Ifrane, Morocco
CGPA: 3.84/4.0
Major: Marketing / Minor: Human Resource Development
February 2016 – June 2016
Bilateral Exchange Program
September 2011 – June 2013
Moroccan Baccalaureate in Economic Sciences (Highest Honors)
Hannam University, South Korea
Etablissement Secondaire Lazrak in Morocco
PERSONAL SKILLS
Languages
English (native and C2 level obtained); Spanish (native); French (C2); Arabic (C2),
German (B2)
Skills
Inter-Cultural; Inter-Professional; Leadership; Teamwork
Professional Skills
Customer Service; Customer Relationship Management; Marketing
Analytics and Research; Event Organization
Computer Skills
Microsoft Office; Jenzabar Ex; iVector; SalesForce; ORCA; Merlin;
WorldPay; TravelBird
ADDITIONAL INFORMATION
Part-Time and Mini Jobs
• Barista at Maxway Coffee in Berlin, Germany (01/19 – 03/19)
• Working Student at Oakley retail store in Mall of Berlin (09/19 – 12/19)
• French-Speaking Working Student for Event Management Project at Media Consulta
Group in Berlin (07/19)
• General Secretary of Amnesty International Club at AUI, Morocco (08/14 – 05/15)
• Part-Timer at Mohamed V Library, AUI, Morocco (08/14 – 12/14)
Activities & Volunteering
• Volunteer at 48h Neukölln‘s Stiller Post Event, Berlin, Germany
• Member of the Unicef AUI Club, Morocco
• Volunteer at Association Basma pour les Enfants Handicapés Mentaux
in Fez, Morocco
• Member of the AUI Voices United Choir, Morocco
• Two-Time Volunteer at AUI’s Annual Fun Run Fundraising Event, Morocco
Research Experience
Primary (questionnaires and interviews) and secondary (literature review) research for
Master’s thesis about biculturalism and its influence on the overall adjustment
of self-initiated expatriates (study conducted in Berlin, Germany).
Certifications
Executive Education and Leadership Development Program - London School
of Business & Finance (2020)
References
Available on request
