Mariam Giunashvili

CV Mariam Giunashvili Address: Nutsubidze Plateau 4 m/d, Building 5, Flat 116 Cell: (-) E-mail:-Date of birth:- Place of birth: Tbilisi, Georgia Citizenship: Georgian WORK EXPERIENCE May 2017– present: MANNA LLC (Organic Tea and Dried Fruit processing plant) Position: Procurement Manager Activities Performed:   Creation and submission of the procurement Plan Finding, selecting and negotiating with potential suppliers (both on local and foreign markets) according to product/service specifications and other requirements  Select and evaluate vendors and register them in the list of eligible vendors  Preparation of Contract Agreements and Receipt-Delivery acts   Providing proper documentation for accounting Regular evaluation of vendors  Send complaints to the vendors in case of receiving inappropriate product/service  Registration of purchased products / services in the electronic procurement database  Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills June 2016– May 2017: Tbilisi Bus Project – “Tbilisi Bus” - the joint project between EBRD and Tbilisi Transport Company Position: Project Member Activities Performed:  Ensure proper fulfillment of the obligations taken under the Agreement for the implementation of the project  Organize meetings with EBRD Consultants in collaboration with other team members  Ensuring timely and high quality fulfillment of the tasks given within the project  Coordination, management and evaluation of actions (including the purchase of goods and services) planned to be executed within the project in cooperation with EBRD consultants  Submission of current results to project team manager October 2015– May 2017: Tbilisi Transport Company, Tbilisi, Georgia Position: Procurement Manager Activities Performed:  Preparing Procurement-related documents, such as the drafts of the Tender offers and Contract Agreements in cooperation with the Legal Department   Announce a tender and manage Tendering Process Registering and processing Contract Agreements in 1C software  Preparing Weekly updates and reports of Contract Agreements 2015 October – present: Tbilisi Transport Company, Tbilisi, Georgia Position: Public relations and Marketing Specialist Activities Performed:  Creation and completion of the company’s annual marketing plan  Determine and Manage marketing budget  Web Site and Social Page Administration  Planning and implementing the activities for TV and Social Media  Negotiating with Advertising Agencies  Development of communication, media planning and analyses of the effectiveness of advertising campaigns April 2015 – August 2015: European Youth Olympic Festival Tbilisi 2015 Organizing Committee, Tbilisi, Georgia Position: Accreditation Spectialis Activities Performed:    EYOF Tbilisi 2015 participants management, alleviation of flexible and safe movement Identification of Festival participants and their roles Defining a category by the function of each participant to determine the access zones  Restricting access for unauthorized individuals to safe zones  To effectively and efficiently resolving any issues related to accreditation during the festival September 2010 – March 2015: Bank of Georgia, Tbilisi, Georgia Position: Call Centre Operator Activities Performed:  Answer phone calls, respond to emails and online chats of both, retail and corporate banking customers, listening and responding to their requests and queries  Develop a real rapport with customers to gain their trust and confidence and to get a clear  picture of their needs Answer simple queries swiftly and politely  For more complex queries, ask questions to help gather more information about each customer’s exact needs  Guide customers through the various banking products and services that Company offers, helping them to identify which option is right for them   Ensure that the correct action is taken to meet customers’ financial needs and preferences Refer customers to colleagues in another department where necessary  Collaborate with other departments using available resources when needed  Manage and resolve customer complaints  Identify and escalate priority issues  Document all call information according to standard operating procedures, complete call logs  Complete the following transactions for the retail banking customers: national and foreign currency between customer’s accounts/within Georgia/Foreign transfer/ Conversion; Block/Unblock debit and credit cards; activation/deactivation remote services, Bill payments, and etc. May 2008 – July 2008: GPI holding, Tbilisi, Georgia Position: Sales Manager Activities Performed:  Determine customer needs  Identify best product for customer's needs before advising them  Selling products and services using solid arguments to prospective customers  Performing cost-benefit analyses of existing and potential customers  Daily reporting January 2006 – June 2006: International Organization of Migration, Tbilisi, Georgia Position: Interviewer Activities Performed:  Labour market research  Review data obtained from interview for completeness and accuracy  Assist company representatives in filling out applications or questionnaires  Collect, analyze and logical control of the research results  Processing Open-ended Questions EDUCATION: 2006 – 2010 IVANE JAVAKHISHVILI TBILISI STATE UNIVERSITY Tbilisi, Georgia Full Time BBA Program Measure: Business Administration 2011 – 2013 ST. ANDREW THE FIRST-CALLED GEORGIAN UNIVERSITY OF THE PATRIARCHATE OF GEORGIA Tbilisi, Georgia Full Time MBA Program Measure: Management LANGUAGE SKILLS: English (Excellent), Russian (Good), German (Basic), and Georgian (Native) TRAININGS AND OTHER ACHIEVEMENTS 1. Management Systems LLc, August 2017 - August 2017, Practical training of HACCP system 2. Management Systems LLc, July 2017 - July 2017, Practical training of food hygiene 3. State Procurement Agency, March 2017 - March 2017, State Procurement Course (passed successfully) 4. CSRDG (Center for Strategic Research and Development of Georgia), May 2014 - June 2014 Effective communication in Call-Center 5. Enterprise Financial Solution, February 2013 - March 2013 Ms. Excel (Advanced) 6. Ministry of Foreign Affairs of Georgia, April 2010 - June 2010 Practice in the Department of International Economic, Cultural and Humanitarian Relations 7. Goethe Institut, September 2006 - March 2007 Deutsches Sprachdiplom (Zweite Stufe)