Mariam Fashola

FASHOLA MARIAM - |-|LinkedIn GENERAL VIRTUAL ASSISTANT Dynamic and results-driven Virtual Assistant with extensive experience in administrative support, customer service, and operational excellence across educational, pharmaceutical, and corporate sectors. Adept at leveraging modern tools such as Slack, Trello, HubSpot CRM, Microsoft Suite, and Google Suite to optimize workflows, manage schedules, and enhance stakeholder engagement. Skilled in project coordination, cross-functional collaboration, and technical reporting, with a proven ability to deliver measurable results, including 30% productivity improvements and 100% ontime project completion. Experienced in curriculum design, staff training, and resource allocation, fostering professional development and boosting performance metrics by 15%. Proficient in email management, appointment scheduling, time management, and CRM systems, enabling the effective organization of day-to-day operations and superior customer experiences. Committed to continuous professional growth, with certifications in Cyber Security, CRM, and Virtual Assistance. TOOLS • • • Slack Zoom | Loom Microsoft Suite • • • Trello Asana Google Suite • • • Calendly HubSpot Zoho CRM Email Management Appointment Scheduling Administrative Assistant Effective Communication • • • • Problem-Solving Time Management Stakeholder Management Cross-functional Collaboration • • • • Time Management Attention to Details Project Management Research & Discovery SKILLS • • • • WORK EXPERIENCE Administrative Assistant Sky Pharmaceuticals and General Enterprises Limited • • • • • • 2020 - 2024 Facilitated 100% on-time project completion by coordinating with cross-functional teams and streamlining administrative workflows. Streamlined administrative workflows by managing schedules, organizing files, and ensuring seamless coordination of day-to-day operations. Facilitated effective communication by handling incoming and outgoing correspondence, including emails, memos, and phone calls, with professionalism and attention to detail. Increased client satisfaction scores by 22% by promptly addressing inquiries and resolving issues with professionalism and efficiency. Optimized meeting productivity by preparing agendas, coordinating logistics, and recording detailed minutes for future references, which led to 50% improvement in organizational productivity. Supported operational efficiency by processing and maintaining accurate records for client accounts, vendor contracts, and company inventory. School Administrator 2016 - 2020 Paul Catholic Pilot Primary School • Supported school leadership by preparing reports, managing correspondence, and coordinating schedules for senior staff. • Implemented staff training programs, fostering professional development and enhancing overall school efficiency. • Promoted a positive school culture, which led to increased student engagement and participation in extracurricular programs by 20%. • • • Collaborated with teachers to design and implement curriculum standards, enhancing academic performance metrics. Implemented technology-driven educational practices, integrating digital tools into the curriculum and administrative processes, resulting in a 30% increase in operational efficiency. Enhanced teacher development programs, organizing quarterly training sessions that improved teaching effectiveness and boosted student performance by 15%. KEY ACHIEVEMENTS • • • • Facilitated 100% on-time project completion by coordinating with cross-functional teams and streamlining administrative workflows using Trello project tool. Increased client satisfaction scores by 45% by promptly addressing inquiries and resolving issues with professionalism and efficiency. Managed budgets and expenses totaling over $20,000 annually, ensuring accurate records and timely reporting using Microsoft Excel. Automated routine tasks, such as appointment scheduling and document updates, resulting in a 30% increase in productivity and reduced manual errors. EDUCATION BSc. Banking and Finance Olabisi Onabanjo University, Ago Iwoye Ogun State. 2008 TRAINING & CERTIFICATIONS • • • • • Cisco Network associates Cisco certified Cybersecurity Alx-Africa | virtual assistant Google/Coursera | Cyber Security Udemy | Professional Diploma in CRM In-view-