Mariam Evanlie T. Fabileña

Mariam Evanlie T. Fabileña  Cellphone No- (Blk 13 Lot 33, Jade St. Villarosa Subd, Maslog Sibulan, Negros Oriental, Philippines) e-mail:- Objective: To find a position that meets my capabilities and skills. PERSONAL DATA Age: 28 Date of Birth: November 14, 1989 Gender: Female Civil Status: Married Height: 5” 4” inches Weight: 50 kg Nationality: Filipino Religion: Islam EDUCATION School Period Course Elementary West City Elementary School- Elementary High School St. Paul University – Dumaguete City- High School College Silliman University - BS Accountancy St. Paul University – Dumaguete City- BS Business Management SCHOOL EXPERIENCE/ACTIVITIES: LEADERSHIP EXPERIENCE (HIGHSCHOOL) Math Quiz Bowl Champion Academic Chairperson Cleanliness Chairperson INTERESTS/ACTIVITIES Singing Volleyball, Badminton WORK EXPERIENCE 1. Position: Customer Service Representative (Tier II Technical Support Team) Duration: September 18, 2010 – August 13, 2011 Company: QualfonDumaguete Inc. Company Industry: BPO Location: Tasks: Corner Real and Dr. V. Locsin St. Dumaguete City Answer to customer’s calls which have inquiries, technical issues, or purchase our products. 2. Position: E-mail response Team (KANA) Duration: Tasks: August 15, 2011 – November 16, 2012 Responds to email from customers and perform outbound if needed. 3. Position: Quality Assurance Analyst Duration: Tasks: November 17, 2012 – July 4, 2013 Evaluate an agent’s calls based on the Quality Guidelines set-up by the company. Give feedback and coaching so as to improve the agent. 4. Position: Travel Consultant/Trainer Duration: Tasks: January 6, 2014 – June 11, 2014 Answer to customer’s calls which have inquiries, book, cancel or change their flight reservations. Conduct product training for new hires and up-training to existing agents. 5. Position: Homebased Telemarketer Duration: June 2014 – May 2015 Tasks: Do cold calling for a cable and internet campaign 6. Position: Chat Specialist Duration: May 18, 2015 – August 14, 2016 Tasks: Responds to pre-sales inquiries and generates quotes. 7. Position: Medical Biller Duration: November 14, 2016 – present Tasks: Handle AR, claims creations, post payments from insurances SKILLS Skill Yrs of Experience Remarks 1 Knowledgeable in Microsoft DOS ,Word and Internet. 8 years Knowledge acquired in College and thru self-study. REFERENCES Ria Absin-Viente Team Leader (Spi Global) Cellphone No- Raizah Malaga Supervisor (QualfonDumaguete, Philippines) Cellphone No- Christine Tomontong Supervisor (QualfonDumaguete, Philippines) Cellphone No-