Mariam Damilola Azeez
Lagos, Nigeria- |-
Objective
I am a Highly skilled and organized Virtual Assistant with a proven track record in administrative support, data
management, research, and client services. Experience in streamlining operations and enhancing efficiency.
Proficient in coordinating schedules, managing databases, conducting research, and delivering exceptional
customer service. Adept at project management, communication, and problem-solving. Strong attention to detail
and confidentiality. Demonstrated success in social media management and content creation. I always go above
and beyond to ensure tasks are completed with utmost satisfaction by the client. A multitasker, organizer, and
communicator with a keen eye for detail. From managing schedules to crafting compelling content, I strive for
excellence. Ready to bring my skills to a team that values dedication and results.Seeking to leverage my expertise
to contribute to a dynamic team and drive success in a challenging environment
Experience
PROTECT
2021 - 2023
Executive Virtual assistant
•Administrative Support: Managed daily schedules, appointments, and emails for the client.Arranged and
coordinated meetings, ensuring timely communication with all parties involved.Prepared detailed meeting
agendas and minutes, enhancing organizational efficiency.
•Data Entry and Organization:Maintained accurate and up-to-date databases, entering new information and
verifying data integrity. Developed an efficient filing system, reducing retrieval time by 25%. Conducted regular
data audits, ensuring the database's accuracy and completeness.
•Research and Analysis:Conducted market research to identify potential business opportunities.Compiled
comprehensive reports on industry trends, competitor analysis, and customer preferences. Analyzed research
findings, providing actionable insights for strategic decision-making.
•Customer Service:Managed customer inquiries and resolved issues promptly, maintaining a 95% customer
satisfaction rate. Handled customer feedback and implemented process improvements based on their
suggestions.Managed social media channels, engaging with customers and building brand loyalty.
•Project Management: Coordinated and tracked project tasks, ensuring deadlines were met and project
milestones achieved.
collaborated with team members delegating tasks effectively to optimize productivity.Implemented project
management tools, streamlining collaboration and communication.
•Communication:Drafted professional emails, reports, and other communication materials.Maintained clear and
concise communication with the client, providing regular updates on task progress.Acted as a liaison between
the client and other team members, facilitating seamless communication.
TAAB SECURITY
2020 - 2021
Executive Personal Assistant
Calendar Management: Successfully coordinated and managed the CEO's intricate schedule, ensuring optimal
time management, prioritizing critical tasks, and adapting to last-minute changes with efficiency.
•Email Management:Streamlined the CEO's inbox by sorting, responding to, and categorizing emails, thereby
reducing their email overload.
•Presentation Creation: Created compelling presentations for key meetings and conferences using advanced
software tools, resulting in improvement in audience engagement and comprehension.
•Inquiry Management: Managed internal and external inquiries, providing prompt and accurate responses, and
fostering effective communication between the CEO and stakeholders.
TAIWO PALACE
2017 - 2018
Virtual assistant
•Social Media Management: Successfully managed and maintained the company's social media platforms,
increasing online engagement and followers.
•Content Creation:Developed and curated engaging content, utilizing data analytics tools to track and improve
the performance of social media content.
•Product Delivery Tracking:
Implemented a robust product tracking system, enhancing customer satisfaction through accurate and timely
deliveries.
Education
Kwara state university
Political science
2021
University of Ilorin
Diploma in administrative management
2017
Skills
Team building
Decision making
Problem solving
Communication Skills
Social Media Management
Time Management
Language
English
Certification
-Alison, Essentials of IT Service Management
August 2023
Coursera, Technical Support Fundamentals
October 2023
LinkedIn Learning, Customer Service: Problem Solving & Troubleshooting
October 2023
LinkedIn learning, Microsoft 365
October 2023
