Mariam Aus Abdu Ramadhan

Mariam Ramadhan Executive Assistant EDUCATION Public Relations Degree- Graffins College. Arabic Language SUMMARY Executive Assistant with a track record of supporting CEOs and founders in hyper-growth, fast-paced environments. I bring clarity to chaos, systems to scale, and discipline to execution. Skilled at driving complex initiatives, managing cross-time-zone priorities, and handling confidential matters with discretion. Tech-savvy, proactive, and solutions-driven — I don’t just manage tasks, I multiply impact. International University of Africa 2014 WORK HISTORY SKILLS Customer Support Specialist | Remote (Contract) - TeleSky Ltd​ Nov 2024 – June 2025 Administrative Tools: Google Workspace. Microsoft Office Suite Zoom. Dropbox QuickBooks Trello Asana Notion ●​ Supported global users via chat and email, providing clear, empathetic guidance on digital platforms and tools.​ Project Management: Project tracking Workflow optimization Task management ●​ Maintained high user satisfaction by balancing speed, accuracy, and empathy in every interaction. Communication & Interpersonal: Executive-level correspondence Customer service Liaison between teams Client relations Multi-Time-Zone Coordination Data & Analytics: Budget tracking Expense reporting Data entry CERTIFICATION ●​ Troubleshoot technical issues, helping users install, navigate, and optimize apps and extensions.​ ●​ Escalated recurring bugs and edge cases to development teams, ensuring quick resolution and improved UX.​ ●​ Created and updated help articles, FAQs, and internal guides, reducing repetitive inquiries and improving self-service.​ Executive Assistant, Remote | Ithatec Jan 2021 - Nov 2024 ●​ Partnered with CEOs and founders to streamline operations and unblock projects, ensuring business goals moved from vision to execution.​ ●​ Built and optimized repeatable systems in Notion, ClickUp, and CRMs to reduce bottlenecks and improve team efficiency.​ ●​ Managed multi-project workflows across 3+ time zones, keeping priorities aligned and deadlines sharp.​ ●​ Drafted investor decks, reports, and stakeholder communications, ensuring clear, persuasive messaging at the executive level.​ ●​ Handled sensitive, high-stakes matters with absolute discretion and sharp judgment. Customer Support & Account Coordinator | Mrymskitchen Google Hustle Academy Bootcamp - 2022 SHE Star – ABSA & Yunus| 2023 Virtual Assistant Training – ALX | 2024 Mar 2020 - Apr 2024 ●​ Delivered top-tier client support, managing high-value accounts with speed, empathy, and professionalism.​ ●​ Improved client retention by implementing structured communication and reporting systems.​ ●​ Balanced high-volume requests under tight deadlines, maintaining clarity and accuracy in fast-moving settings.​ ​ Sales Associate | TFG (The Foschini Group) Oct 2017 - Jan 2022 LANGUAGES English - C2 ●​ Engaged with customers to understand their needs and delivered tailored solutions, enhancing satisfaction. ●​ Handled customer concerns with professionalism, ensuring swift resolutions and a positive brand perception. ●​ Maintained deep product knowledge to effectively communicate features, benefits, and promotions. ●​ Processed transactions accurately using POS systems and managed various payment types. Swahili - C2 Arabic - A2 Sales Assistant | Incoco Products Feb 2017 - Aug 2017 ●​ Engaged customers to understand needs, recommend products, and deliver tailored solutions using strong product knowledge. ●​ Processed transactions accurately with POS systems. ●​ Handled customer concerns with professionalism to maintain a positive brand reputation. References available upon request