Mariam Aoulad El Ghazzi

I am a motivated customer service and sales professional with over a year and a half of experience in call center environments. I have primarily worked in sales, handling cold calls and guiding potential clients through the purchasing process, which strengthened my communication skills, confidence, and ability to engage professionally with customers.

In addition to sales, I have experience with inbound calls, assisting customers with inquiries and resolving issues efficiently. This helped me develop strong problem-solving abilities and the capacity to remain calm and focused under pressure. I am comfortable using CRM tools and call center software to manage customer interactions and ensure smooth workflows.

Arabic is my native language, and I am fluent in English, both written and spoken, which allows me to communicate clearly with international clients. I also have a basic understanding of French.

Through my experience, I have developed conflict resolution skills, adaptability, and the ability to work well in a team. While I am still entry-level, I am eager to continue learning, refining my skills, and taking on new challenges. My dedication to providing excellent customer experiences and my practical experience in sales and support make me confident in my ability to contribute positively to any customer focused role.