Mariah Stonehewer

Mariah Stonehewer Contact:- Professional/Career Summary Dedicated and trustworthy remote-worker specializing in Virtual Assistance, Email Marketing and Podcast Show-Notes Writing with significant knowledge and experience working online. Special Skills         Time Management Decision Making Self-motivation Conflict Resolution Leadership Adaptability Teamwork Creativity Experience MAY 2020 - CURRENT Freelance Show Notes Writer SayWHA Radio Network | Remote           Usage of Mailchimp, Spreaker, Later, WordPress, Headliner, Airtable and Freedcamp Coordinate show notes production with project managers Research for booking future guests Writing compelling & engaging show notes posts (similar to a blog post) Creating and scheduling show notes posts to publish on clients’ website Email Marketing using Mailchimp, GetResponse and others Find main ideas of podcast show to highlight in the summary Research information about guests and hosts involved in every episode Create content for social pages (ie Facebook, Instagram, LinkedIn) Proofread show notes from the team and maintain a standard of quality for the department OCTOBER 2019 - CURRENT Call Centre Customer Service Representative Lush Cosmetics North America| Vancouver, BC | Remote            Answer incoming calls, chats and emails Management and resolve customer complaints Sell products and place customer orders in the computer system Identify and escalate issues to supervisors Provide product and service information to customers Research required information using available resources Process orders, forms and applications Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary Up-sell products and services  Complete call logs and reports MARCH 2019 - CURRENT Freelance Show Notes Writer Cashflow Podcasting & Soundmind Editing| Remote         Usage of Slack, Spreaker, Libsyn, WordPress, Squarespace and Twenty Over Ten Coordinate show notes production with audio editors and project managers Writing compelling & engaging show notes posts (similar to a blog post) Creating and scheduling show notes posts to publish on clients’ website Find main ideas of podcast show to highlight in the summary Research information about guests and hosts involved in every episode Meet deadlines consistently Proofread show notes from the team and maintain a standard of quality for the department FEBRUARY 2014 - APRIL 2019 Nanny The Dew Family | Melbourne, VIC, Australia        Maintaining order and supervising children Preparing meals and snacks for the children Cleaning and washing up after children's meals Transporting children to school and other activities Reading to and with the children Helping with homework Tidying children's bedrooms and play areas OCTOBER 2007 - DECEMBER 2013 Customer Service London Drugs | Mission, BC           Maintaining a positive, empathetic and professional attitude toward customers at all times Responding promptly to customer inquiries Communicating with customers through various channels Acknowledging and resolving customer complaints Knowing products inside and out so that I can answer questions Processing orders, forms, applications, and requests Keeping records of customer interactions, transactions, comments and complaints Communicating and coordinating with colleagues as necessary Managing a team of junior customer service representatives Ensure customer satisfaction and provide professional customer support JANUARY 2013- DECEMBER 2013 Customer Service Megabulk Foods | Abbotsford, BC        Maintaining a positive, empathetic and professional attitude toward customers at all times Refilling stock and food items Responding promptly to customer inquiries Acknowledging and resolving customer complaints Knowing vitamins and food items inside and out so that I can answer questions Processing orders, forms, applications, and requests Ensure customer satisfaction and provide professional customer support OCTOBER 2011 - AUGUST 2012 Customer Service Bath & Body Works | Abbotsford, BC         Ensure displays are attractive and appealing to customers Ensure adequate quantities of stock are available by placing orders with the warehouse/distribution centre Decide on stock orders based on availability Establish customers skin type and needs Build customer database for future reference Ensure detailed personal knowledge of all products to effectively respond to customer queries Ensure no opportunity is lost to link sales and increase profitability Identify products which would enhance customers current purchase Education JUNE 2009 Robert Bateman Secondary, Abbotsford BC