Mariagoretti Osoluka

MARIAGORETTI OSOLUKA Port Harcourt, Rivers State, Nigeria | https://www.linkedin.com/in/mariagoretti-ebere Professional Summary Seasoned Property Manager and Airbnb Co-host with a passion for maximizing guest satisfaction and property profitability. Proven success in crafting compelling listings, ensuring prompt communication, and maintaining top-notch property conditions. Dedicated to elevating experiences and driving sustained growth in the short-term rental market. Skills • • • • • Google Suite Data Entry Team Collaboration Guest relation PMS integration (OwnerRez, Guesty, Hospitable, Charge automation, Tokeet, Hostaway, Lodgify) • Property management • Property sourcing • Administrative support • • • • • • • • • • Customer service Creative problem solving Written and verbal Communication Attention to details Great analytic skills Complaint resolution Customer Support Positive Attitude Airbnb, VRBO, Booking.com, Zillow Price lab, Turno, BreezAway, RankBreez Work history Part-time Airbnb Cohost/ Property Manager Feb 2024 – Aug 2025 The Brass Room LLC, Sydney, Australia • • • • • • • • • Handled bookings and guest support, ensuring excellent customer service and satisfaction. Managed listings and updates, maintaining accurate property information and photos. Addressed property maintenance and issues promptly and effectively using BreezAway. Utilized Xero for bookkeeping, tracking finances, and managing invoices. Resolved disputes between guests and hosts, ensuring fair and timely resolutions. Coordinated with operations partners to schedule turnover cleans and maintain property standards. Managed reviews from guests, responding appropriately and maintaining a positive online reputation. Answered guest calls to assist with inquiries, bookings, and issues. Utilized social media and marketing strategies to promote properties and attract guests. Airbnb Arbitrage / Short-Term Rental Property Finder Camwood Properties LLC, United States • • • • • • Sep 2023 – Feb 2024 Researched and identified STR-approved properties in targeted locations with high occupancy potential, ensuring compliance with local laws, zoning regulations, and HOA restrictions. Conducted market analysis to assess trends, occupancy rates, and revenue potential for investment properties. Utilized Zillow, Trulia, Apartment.com, Redfin, and other listing platforms to source and evaluate viable rental opportunities. Negotiated with property owners on rental terms, pricing, and lease conditions to secure profitable agreements. Verified property eligibility for Airbnb and other short-term rental platforms prior to lease execution. Tracked revenue and financial performance to support profitability analysis and investment decisions. Guest Communication Specialist Lyter Living Serviced apartments, London, United Kingdom Feb 2022 – Feb 2024 • Delivered exceptional guest relations by providing personalized and attentive service • Provided outstanding customer service to ensure satisfaction and repeat business. • Maintained property cleanliness and functionality through consistent monitoring and maintenance. • Managed reservations efficiently to optimize occupancy and maximize revenue. • Implemented effective sales and marketing strategies to increase bookings and revenue. • Oversaw smooth check-in and check-out processes to enhance the guest experience. • Created and optimized listings on Airbnb and Booking.com. Virtual Concierge / Airbnb Co-host Maui Away - Hawaii, United State • • • • • Apr 2020 - Sep 2023 Updated and maintained property calendars across multiple booking platforms to ensure accurate availability and maximize occupancy rates. Created and optimized property listings on Airbnb, and VRBO with accurate descriptions, amenities, pricing, and availability, increasing occupancy rate by 85%. Monitored and maintained automated messaging systems to deliver timely booking confirmations, check-in details, and updates to guests. Responded to guest inquiries and requests within an average of 10 minutes, ensuring high satisfaction and repeat bookings. Coordinated professional cleaning services and addressed maintenance requests promptly using • • in-house handymen and third-party vendors. Managed guest reviews and feedback to maintain a positive property reputation. Created and maintained a Notion database and digital guest guidebook containing property details, technical troubleshooting, and customer service notes. Remote Customer Service Rep/Telemarketer 247 Marketing Limited – England, United Kingdom • • • • • • • • • Feb 2019 - Dec 2019 Actively worked to display a courteous and empathic attitude to customers, resulting in a net promoter score of over 40%. Played a key role as part of a 15-member team in maintaining an organized, clean, and customer-friendly store. Ensured a positive shopping experience for all clients, increasing customer satisfaction rate by 15%. Managed and resolved customer complaints. Maintained a 99% service rate and <3% abandonment for the department Identified and escalated priority issues to necessary channels. Provided accurate, valid, and complete information by using the right methods/tools Replied to chats by helping customers with billing, technical, and service questions Adhered strictly to the company’s communication procedures, guidelines, and policies Education Bachelor of Science: Human Physiology Anambra State University - Uli, Nigeria Aug 2016 Certifications • Upwork Certified Customer Service Representative • LinkedIn Certified Customer Service Representative • IT Support Skills Certification May 2023 Jul 2022 Nov 2021