Mariafe Raip

MARIAFE B. RAIP AMAZON & EBAY VIRTUAL ASSISTANT PERSONAL PROFILE CONTACT ME AT- An experienced Virtual Assistant for both Amazon and Ebay specializes in Order Fulfillment, shipment plan creation, inventory management, order status, warehouse and product sourcing (dropshipping, online arbitrage, wholesale and private label) with background in Keyword Research and PPC Campaign Management. - WORK EXPERIENCE live:9ba7bc519c6809fa Virtual Assistant - Ebay Seller (Dropshipping) SKILLS SUMMARY Customer Service Logistics Management Data Entry and Research Email Management Order Fulfillment Dropshipping Data Analysis Basic Product Sourcing (Online Arbitrage & Wholesale) Basic PPC Campaign Management Basic Keyword Research TOOLS Amazon Seller Central Helium10 Seller Legend Revseller RepricerExpress Inventory Lab ClickUp, Skype, Slack Airtable Dropbox Google Drive, Sheet, Doc MS Word and Excel Canva Auto-DS Tool ZikAnalytics Ebay Platform TRAINING ATTENDED PPC AMS Accelerator Ebay Store Management AWARDS RECEIVED Service Excellence Awardee (Customer Service - TPG) 2016 Outstanding Business Student of the Year (Asian College - 2007) EDUCATIONAL HISTORY BS Business Administration major in Management June 2020 - July 2020 Listing of products (Walmart and Target) Order Fulfillment including use of Cashback Return and Refund Assistance Monitoring of Emails (Customer Support) Order status and monitoring Virtual Assistant - Amazon and Ebay Seller Aug 2019 - May 2020 Creates replenishment, shipment plans and oversee logistics activities ensuring listings have sufficient stocks. Act as direct contact of all our Logistics partners Product Research for additional products from existing suppliers Conduct ROI analysis and set standard pricing to maximize profitability Product Research (Wholesale, Online Arbitrage and Alibaba) Team Leader - TPG Telecom May 2017 - June 2019 Monitors primary mailbox of TPG's Customer Service handling inquiries, processing of orders, tracking of equipment shipment, monitors installation, resolve billing inquiries, disputes and complaints. Generates daily, weekly and monthly performance report of both staff members and segments assigned to me. Handles onboarding and coaching on their KPIs to improve staff performance. Prepares the template and created my own reporting tool utilized by the team and was recommended to other offline support groups. Started as Customer Service Representative and was assigned to different offline groups such as Callback Team, Workforce Department and as Admin Assistant reporting directly to the Operations Manager