Mariacristina Sindoni

Mariacristina Sindoni Date of birth: 25/12/1986- Nationality: Italian - Gender: Female (- 00079, Rocca Priora, Italy WORK EXPERIENCE 02/09/2019 – 20/12/2019 FRONT OFFICE CLERK – Little Genius International Spa SB ◦ Handling correspondence, taking phone calls, children and parents greeting and support, writing reports, doing paperwork, and updating records ◦ Potential clients ◦ Didactic and administrative clerk ◦ Messages and newsletter to parents ◦ Internal communications ◦ Performing other clerical tasks Frascati, Italy 09/04/2018 – 10/06/2019 DIDACTIC COORDINATOR – ABC Language Consulting ◦ ◦ ◦ ◦ ◦ ◦ Teachers timetable management and updating Assigning teachers with respective students Supplier Services Tests preparation Students attendance reports Teacher-wise and working hours reports Monte Porzio Catone 03/05/2017 – 05/03/2018 HOTEL CONCIERGE – Park Hotel Villaferrata ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ Welcome and greet guests Answer and direct incoming calls Make and confirm reservations for guests Ensure proper room allocation Guests’ check-in and registration Listen and respond to guest queries and requests both in-person and by phone Provide accurate information about local attractions and services Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests Complete and maintain any incident reports, daily activity reports or other reports requested by management Manage conference room bookings and scheduling Close guest accounts and check guests out Enforce rules and policies of the hotel Maintain a neat and orderly front desk and reception area Manage banqueting bookings and planning; menu graphic layout and printing, wedding tableau design, carrying messages between guests and management Grottaferrata 17/11/2012 – 31/01/2017 HOTEL CONCIERGE – Hotel Villa Vecchia ◦ ◦ ◦ ◦ ◦ ◦ Welcome and greet guests Answer and direct incoming calls Inform guests of hotel rates and services Make and confirm reservations for guests Ensure proper room allocation Guests’ check-in and registration ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ Maintain clear and accurate records of guest room bookings Compute all guest billings Receive and transmit messages for guests Listen and respond to guest queries and requests both in-person and by phone Provide accurate information about local attractions and services Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests Complete and maintain any incident reports, daily activity reports or other reports requested by management Manage conference room bookings and scheduling Close guest accounts and check guests out Review accounts and charges with guests during the check-out process Process accurate payment of guest accounts Inform housekeeping when rooms have been vacated and are ready for cleaning Monitor visitors to the hotel Enforce rules and policies of the hotel Maintain a neat and orderly front desk and reception area Contacts with travel agencies (both Italian and foreign agencies) and sales duties Monte Porzio Catone, Italy 02/02/2012 – 22/07/2012 HOTEL CONCIERGE – EuroHotel Roma Nord Welcome and greet guests Answer and direct incoming calls Inform guests of hotel rates and services Make and confirm reservations for both business guests and tourists Ensure proper room allocation Guests’ check-in and registration Receive and transmit messages for guests Listen and respond to guest queries and requests both in-person and by phone Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests ◦ Manage conference room bookings and scheduling ◦ Close guest accounts and check guests out ◦ Maintain a neat and orderly front desk and reception area ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ Fiano Romano, Italy 22/04/2010 – 16/10/2010 HOTEL CONCIERGE – Hotel Bougainville Welcome and greet guests Answer and direct incoming calls Inform guests of hotel rates and services Make and confirm reservations for both business guests and tourists Ensure proper room allocation Guests’ check-in and registration Receive and transmit messages for guests Listen and respond to guest queries and requests both in-person and by phone Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests ◦ Organisation of trips and excursions ◦ Close guest accounts and check guests out ◦ Maintain a neat and orderly front desk and reception area ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ Lipari, Italy 01/06/2012 – CURRENT – Rocca Priora, Italy TRANSLATOR – Self-employed worker Cooperation with individuals to translate different kinds of texts from English to Italian and viceversa and from French to Italian and viceversa. Translations of essays, leaflets, user guides, subtitles, item descriptions for websites and e-commerce. EDUCATION AND TRAINING Messina, Italy DEGREE "TEORIA E TECNICHE DELLA MEDIAZIONE LINGUISTICA" (FORMER TRANSLATORS AND INTERPRETERS) – Università degli Studi di Messina ◦ ◦ ◦ ◦ ◦ ◦ ◦ General linguistics English literature French literature English consecutive and simultaneous interpreting French consecutive and simultaneous interpreting English Translation French Translation 01/03/2009 – 31/10/2009 – Catania, Italy MANAGEMENT & QUALITY IN TOURISM MASTER – Focus Management School ◦ ◦ ◦ ◦ ◦ Communication techniques and NLP Quality and Customer Satisfaction in Tourism Event Management Travel Agency and Tour Operator Hotel Management 04/01/2008 – 03/02/2008 – Rochester, United States ADVANCED 2 LEVEL ENGLISH COURSE – Rochester Institute of Technology Activity - English Language Center ◦ ◦ ◦ ◦ ◦ ◦ Conversation and Culture Reading Writing Conversation Grammar Presentation Skills Paris, France FRENCH COURSE - B2 LEVEL – Alliance Française Paris ◦ ◦ ◦ ◦ ◦ ◦ Grammar Listening Reading Writing Conversation Study on: “Atelier Vivre à Paris” and “Atelier de Français oral” LANGUAGE SKILLS Mother tongue(s): ITALIAN UNDERSTANDING SPEAKING WRITING Listening Reading Spoken production Spoken interaction ENGLISH C2 C2 C1 C2 C2 FRENCH B2 B2 B1 B1 B2 GERMAN A2 A2 A2 A2 A2 Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user ORGANISATIONAL SKILLS Organisational skills ◦ Excellent planning skills ◦ Well established behaviors for success COMMUNICATION AND INTERPERSONAL SKILLS Communication and interpersonal skills ◦ ◦ ◦ ◦ ◦ Good written and verbal communication skills Empathic listener Writing creative or factual Respecting others’ points of view through engagement and interest Using relevant knowledge, know-how, and skills to explain and clarify thoughts and ideas