Maria Zermansky

 Summary I am keen to apply my various secretarial and PA skills by joining a company which I can grow with and add value to. My background has given me a significant experience in the office environment, teamwork and extensive customer service. I am a very responsible and confident individual, which gives me a good edge when it comes to communication and being able to handle deadlines well. I am a believer in what can be left for tomorrow should be completed today but whilst saying this; work which takes a priority leads the way. I am very organised and good at time management. Key Skills Microsoft Office Word, Excel, PowerPoint, Outlook Chrome & Internet Explorer Competent in Apple Products and some Android Excellent communication skills Very good ability to gather and analyse information Languages English – Fluent (Speaking, Writing, Reading) Estonian – Conversational Russian – Fluent (Speaking, Writing, Reading) Employment History Nov 2019 – PresentMenomadin – Property Investment Company Office Administrator Some HR tasks and responsibility. Assisting in travel logistics of employees who travel abroad or guests arriving from abroad including flights, hotels, transportation and agenda. Working on an internal travel system Planning and booking meetings in diaries for the Executive staff Recording monthly expenses Working closely on daily routines with the Director's chauffeurs – updating them on daily basis regarding the needs/agenda Supporting the head of operation to control all office needs and daily tasks, including any other staff Answering promptly and professionally all incoming calls Coordinating executive communications, including taking calls, responding to emails and interfacing with clients’/affiliate companies’ employees Meeting and greeting all visitors and also developing and sustaining level of professionalism among staff and clients. Executive PA support when needed At times, maintaining executive PA's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel Set-up's for meeting rooms (including checking and setting-up of audio-visual equipment/laptops) Arranging couriers and taxis Managing stationery, some additional required general office procurement. Liaising with suppliers and reporting equipment faults/order errors. Maintaining all office administration and keeping records up-to-date Ensuring the reception area, meeting rooms, kept neat and tidy at all times Assisting company's accountant in tracking and checking all the payments. Working closely with affiliate companies overseas Upholding strict level of confidentiality Supporting other office staff needs Ability to adjust to growing company needs is essential as the duties within the role will keep changing Screen phone calls and follow up where necessary  Set up conference calls Maintain all office administration and keep records up-to-date Apr 2018 – Nov 2019BCS Global Markets, 99 Bishopsgate, London Reception & Office Support Travel management: Itinerary planning including booking the flight tickets, accommodation and airport transfers Meet and greet visitors & clients Answer and transfer phone calls as appropriate Sort and distribute any post or deliveries General administrative support Maintain meeting rooms appointments diary, ensure meeting rooms are tidy and in order Order BCS branded stationery and merchandise for conferences; gifts for clients; Order printing of presentations and brochures for client meetings; Order stationery, kitchen supplies Assist in preparation of monthly risk reports. Taxis reservations in London Assistance with filing and documents signatures for Compliance department Upload contracts in Sharepoint system and follow up the process of approval using our in-house internal network Aug 2017 – Mar 2018Iridium Executive – Global Executive Search, London PA to the Director (Maternity Cover) Leading hospitality & retail recruitment business specialising in senior executive search for the global upscale luxury markets. Conducted research on behalf of the CEO and presented findings Assisted clients, provided refreshments for them Supervised CEO’s outlook inbox Organised travel arrangements internationally and within the UK Scanning, copying, filing of invoices Supported CEO at the meetings and took notes (taking minutes) Managed the CEO’s full diary including booking meetings and arranging conference calls across different time zones Managed and maintained client databases May 2017 – Aug 2017Tamares Real Estate Investment, Dover Street, London Receptionist/Interim Administrator/Secretary/Coordinator Answering phone and emails Meeting and greeting clients and visitors Assisting clients Helping to reorganise the filing system Scanning, Copying, Filing of invoices and other documents Supporting and managing the requests of two PA’s, prioritising when necessary Jan 2016 – Jan 2017FENDI, New Bond Street &Sloane St, London Sales Assistant – Leather Goods Customer Service Events organiser Product trainings Sales 2013 – 2015Amishi Luxury Goods, Maddox Street, London Sales Representative Customer Service Brand representative Promoting the brand 2008 – 2012In Touch Hospitality Recruitment, Camden, London Receptionist / PA to Director Meeting and greeting candidates Candidates screening interviews Information and name gathering by telephone General admin duties Google searches Data import Daily update of social media (Facebook, LinkedIn, Google+) Education & Qualifications 2018CISI Foundation Level 2 Currently training 2012 – 2014Pitman Training, London Successfully awarded Diplomas: Executive PA and Legal Secretary Modules taken: Marketing Essentials, Time Management, Communications in an Organisation, Excel2010, Word 2010, PowerPoint 2010, Outlook 2010, Company Law. 2007 – 2008Westminster University, London Property with Business BA Honours, London 2002 - 2006Tartu University, Estonia Information Technology BA Honours InterestsFashion, Travel, Cooking, Ballroom Dancing, Piano