Maria Virginia Ducusin
Executive Virtual Assistant/Digital Marketing Specialist/Travel Specialist
Profile
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Seasoned Customer Service Associate with over 15 years of
experience providing optimal assistance to clients so they can
focus on overall business goals, bringing forth exceptional
customer service skills with an ability to communicate
effectively.
Committed to offering superior administrative and clerical
support, while serving as a dedicated assistant to office staff.
Energetic and resourceful Tour Guide with several years of
experience accompanying clients on trips and to various
locations in different parts of the world.
Adept at performing research to make optimal travel plans.
Dedicated to providing clients with the best customer service
and travel experience possible.
Employment History
Travel Consultant - Tier 2 at American Express International Inc,
Taguig
June 2021 — June 2022
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Assist clients with miles and rewards point redemption concerns
and requests.
Answer questions and concerns relating to travel and airport
procedures.
In charge of assisting clients with their travel arrangements,
ensuring efficiency and client satisfaction.
Advise clients about suitable travel options in accordance with
their needs, wants, and capabilities.
Help clients plan trips to domestic or international destinations,
air tickets, hotels, and car rentals.
Details
80 Cotabato Street, Bgy
Alicia, Quezon City, 1105,
Philippines, -
mariavirginiaducusin@gmail.
com
Date / Place of birth
03/14/1974
Quezon City
Nationality
Filipino
Recruitment Staff/Travel Coordinator at Real Deal Travel and
Tours, Quezon City
August 2011 — February 2021
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Connects with potential candidates online and offline, screening
applications and supporting hiring managers.
Schedule calls and interviews, maintain the candidate database
and handle the paperwork.
Offer services and travel promotions, provide cost estimates,
and recommended itineraries.
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Coordinate travel plans and scheduled appointments.
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Arrange hotel booking and airport transfers.
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Verify and process travel tickets & hotel invoices for payments.
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Perform data entry, recording, and filing duties.
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Maintain a proper and user-friendly filing and document control
system for recording and tracking all department documents.
Sales and Customer Support/Appointment Setter at 24/7 Customer
Philippines Inc., Makati City
July 2008 — June 2011
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Discuss promotions, products, and anything pertaining to better
and more satisfactory service for the customer.
Redirect calls as needed and worked with my supervisor to
address any outstanding issues or concerns.
Contact leads, often on cold calls, from a list to explain our
business mobile postpaid plan and phone offers and gauge the
potential client’s interest.
Answer their preliminary questions and determine how
interested they may be in our products and services.
Encourage the customer to schedule an appointment on the
phone with someone from the sales team who will finalize the
sale.
Accurately verify the information and updated information
databases as necessary.
Attending workshops and conferences centered on increasing
customer service skills.
Build a strong working knowledge of the company procedures
and protocols.
Customer Retention/Credit Report Specialist at Sykes Asia
Incorporated, Quezon City
October 2006 — November 2007
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Provide customers with quality assistance through phone calls,
emails, and internet chats.
Collecting data about customer service trends
Recording and responding to customer complaints about their
credit report
Develop strategies to retain customers.
Measuring key performance metrics related to churn and
retention efforts.
Attending workshops and conferences centered on developing
customer service skills.
Developed a strong working knowledge of services and
offerings.
Education
BS Medical Technology, Trinity University of Asia, Quezon City
June 1991 — March 1994
> 3rd year undergraduate
> belonged to the top 3 out of 70 Medical Technology students who
took the battery exam.
Certificate in Hotel and Restaurant Management, Trinity University
of Asia
June 1994 — April 1995
Part-Time Jobs
Links
Executive Virtual Assistant/Travel Coordinator
September 2019 - present
Facebook
LinkedIn
Onlinejobs.ph
Contrabart Mgmt Pty Ltd QLD - Property Management
Amazon Product Researcher
February 2019 — August 2019
Dr. Squatch - Beauty & Personal Care (soap)
Languages
English, Filipino
Hobbies
Traveling, Reading, Cooking,
Shopping, Watching Movies
Skills
Social Media Manager
February 2018 — January 2019
Stoque Ph - formerly Primera Restobar (Food and Entertainment)
Microsoft Office
Google Workspace
Slack
Adobe Acrobat
Tour Guide (on-call)
March 2012 — December 2017
EZR Travel Depot
DocuSign
Product Researcher
Cold Calling
Lead Generation
References
John Jynell Motilla from Executive Virtual Assistant-· -
Ability to Work Under
Pressure
Ability to Work in a Team
Effective Time Management
Jocelyn Bautista from American Express International Inc.-· -
Adaptability
Communication Skills
Angus McClure from Contrabart Mgt Pty Ltd-· -
Ronald Reyes from 24/7 Customer Philippines Inc.-· -
Customer Service
Highly Organized
Interpersonal Skills
Multitasking Skills
