Maria Victoria Piccolo

MARÍA VICTORIA PICCOLO Bilingual Proofreader | Customer Success Specialist | Remote Support PROFILE CONTACT MOBILE: - EMAIL:- LinkedIn: linkedin.com/in/maría-victoria-piccolo-0 88a54137 EDUCATION National University of La Plata (UNLP) — Advanced student​ Sworn Translation (English ↔ Spanish) |-​ ​ Médicos en Prevención (MEP)​ Therapeutic Companion | 2014​ ​ Colegio Nuestra Señora de Luján​ High School Diploma | 2012 ADDITIONAL TRAINING AND COURSES 2025 ●​ Project Management Essentials ●​ SEO Fundamentals 2023 Bilingual English–Spanish communication professional with experience in remote proofreading, customer support, and content quality control. Adept at building client relationships, managing online communities, and ensuring content clarity and brand consistency. Detail-oriented, tech-savvy, and motivated to support teams across global time zones. SKILLS ●​ Tech & Tools:​ CAT Tools (Memsource, Wordfast) · Google Workspace · Zoom · Slack · Notion ●​ Language & Communication:​ Proofreading · Copyediting · Translation · Community Engagement · Bilingual (English–Spanish) ●​ Productivity & Soft Skills:​ Remote Collaboration · Time Management · Client Support · Organization · Problem-Solving WORK HISTORY Freelance Proofreader (Remote)​ 2018–Present ●​ Proofread literary and marketing texts in English and Spanish. ●​ Ensured grammatical, syntactic, and stylistic accuracy while meeting tight deadlines. ●​ Communicated directly with clients across diverse sectors. Customer Success & Community Specialist​ SkyCastle AI | Remote | July 2023 – March 2025 ●​ Computer-Assisted Translation (CAT Tools) — National University of La Plata 2020 ●​ Subtitle Translation — Workshop by Juan Macarlupu ●​ What You Need to Know About Machine Translation Before Accepting a Post-Editing Project — Seminar by Antonella Speroni ●​ The 20 Most Difficult Terms in Medical Translation from English to Spanish — Seminar by Pablo Mugüerza ●​ The Legal Uncertainty of the Remote Interpreter and How to Protect Ourselves — Seminar by Tony Rosado ●​ Transcreation and Copywriting — Workshop by Guillermo Badenes ●​ Attendee at I International Conference on Translation and Interpretation: “Translators and Interpreters — Pioneers of the New Normality” — Organized by Cuestiones del Lenguaje, Universidad Nacional de Mar del Plata. ●​ Responded to inquiries, managed community engagement, and moderated conversations across social platforms. ●​ Provided product and service support, tracked user engagement, and raised support tickets. ●​ Collaborated cross-functionally with internal teams (marketing, content, and technical support). Marketing Specialist​ SkyCastle AI | Remote | July 2023 – March 2025 ●​ Researched and identified influencers for brand-aligned outreach across platforms (YouTube, TikTok, Instagram, X). ●​ Coordinated messaging, tracked campaign performance, and maintained influencer databases. ●​ Collaborated with internal teams to align outreach efforts with brand objectives. Volunteer Translator​ TED Translators | Remote |- Volunteer Translator​ Translators Without Borders | Remote |- English Teacher​ Upper Institute |- ●​ Designed and delivered English language instruction to diverse student groups. Freelance English Teacher | 2021–Present ●​ Tailored lesson plans to individual needs, tracked progress, and provided feedback. Waitress |-