Maria Victoria P. Lañojan

I am a highly organized and results-driven Virtual Assistant with over 6 years of experience in administrative support, customer service, social media management, and lead generation. I specialize in helping businesses streamline operations, manage leads efficiently, and maintain a strong online presence, ensuring accuracy, timeliness, and seamless workflow coordination.

As a Social Media Creator, I manage accounts on TikTok, Instagram, and YouTube Shorts, creating engaging content that drives audience interaction, lead generation, and community growth. I respond to comments and messages promptly to maintain active engagement with followers and ensure a positive brand experience. My portfolio includes lead tracking workflows that demonstrate my ability to organize leads, schedule follow-ups, and optimize conversion processes.

In my Customer Service and administrative roles, I have handled high-volume inquiries via chat, email, and phone, maintaining a 95%+ CSAT rating. I am experienced in managing pipelines, documenting processes, and supporting onboarding initiatives, all while maintaining professionalism and clarity in client communication.

I am proficient in CRM systems such as Salesforce, HubSpot, and Slack, as well as productivity and workflow tools like Trello, Notion, ClickUp, Google Workspace, and Calendly. I combine these tools with strong organizational skills to keep tasks, schedules, and projects on track, enabling teams to scale efficiently.

My skills in content creation and editing include Canva, CapCut, short-form video production, graphics, slideshows, and reels, allowing me to support businesses with visually appealing and results-driven content.

I am detail-oriented, proactive, and adaptable, capable of managing multiple tasks simultaneously while maintaining high standards. I take ownership of my work, ensuring deadlines are met, processes are optimized, and results are measurable. My approach combines strategic thinking with hands-on execution, allowing me to contribute to business growth beyond completing individual tasks.

I thrive in remote environments, collaborating effectively with teams while maintaining clear, intentional communication. I am excited to bring my expertise in lead management, social media, administrative support, and content creation to businesses seeking a reliable and versatile Virtual Assistant. My goal is to help companies grow their operations, engage their audience, and convert leads into satisfied clients, all while providing seamless and professional support.