María Victoria Buscarons Medina

María V. BMedina CLIENT RELATIONSHIP MANAGER ABOUT ME My journey has cultivated a mastery in WORK EXPERIENCE navigating change and fostering a strategic mindset for continuous adaptation. I am on the lookout for a dynamic team where I can seamlessly infuse my wealth of experience, and theoretical insights to contribute significantly to customer engagement. My primary goal is to assist a hands-on team in People Generalist | Qualifyze March 2022 - December 2023 / Remote Spain A German startup, specializing in the pharma industry. I undertook various tasks related to the Onboarding experience, Team Events, Training and Development, HR analytics and reporting, and full recruitment cycle. Candidate/Employee experience was also a key focus. achieving customer loyalty, facilitating upselling, and driving overall satisfaction. Currently thriving in the Data Analysis field. I aim to employ my skills in strategic planning, communication, and problem-solving to ensure optimal customer experiences, address challenges proactively, and contribute to the company's growth. (--Carrer de Valencia 50, Barcelona, SP SKILLS Remote Collaboration Effective Communication Customer Orientation CSM | Top Doctors January 2020 - February 2022 / Remote Spain Clients onboarding to the platform and product, ensuring a positive initial experience. I cultivated and nurtured strong, long-term relationships with clients, employing effective problem-solving skills to address concerns promptly. Additionally, I provided product training and educational resources to empower clients. Also focused on upselling additional services and ensuring contract renewals. CRM | Cuerovaca October 2017 - November 2019 / Chile Chilean restaurant chain; I specialized in curating personalized event experiences. From managing V.I.P customer relationships and special gatherings to implementing loyalty programs, and prioritizing customer satisfaction. My role extends to resolving issues promptly, collecting feedback for continuous improvement, and collaborating with the culinary team to ensure consistently exceptional offerings. Through strategic marketing, social media management, and exclusive collaborations, I contributed to elevating the restaurant's brand presence. My focus was on fostering lasting relationships, recognizing special occasions, and providing top-tier service to create memorable moments for every guest. Adaptability CRM Platforms: Hubspot - Dynamics Problem Solving STUDIES Master’s Degree in Data Analytics Coursera | Remote 2023 | Present CSM | Sabor & Aroma October 2014 - September 2017 / Chile Chilean restaurant chain; I orchestrated personalized event experiences, managed special occasions, and implemented loyalty programs. My collaboration with the culinary team ensured consistent excellence. Through strategic marketing, I enhanced the brand's image, contributing to heightened customer satisfaction and lasting client relationships. Master’s Degree in Business Partner ENEB | Barcelona, Spain 2021 | 2022 LANGUAGES Master’s Degree in Hotel Management & CSM Spanish | Native Ostelea, EAE | Barcelona, Spain 2019 | 2020 English | Advanced Bachelor's Degree in Psychology UdelaR | Montevideo, Uruguay 2008 | 2014 Sign Language | Expert - Interpreter