Maria Vanessa Putian

MARIA VANESSA PUTIAN EDUCATION CONTACT INFO DE LA SALLE UNIVERSITY - DASMARIÑAS, CAVITE Address: 005 Evangelista St. Camposanto Bacoor, Cavite Mobile:- Email:-Social: facebook.com/ixayputian BACHELOR OF ARTS IN BROADCAST JOURNALISM June 2013 - July 2017 EXPERIENCES SALES DEVELOPMENT REPRESENTATIVE / VIRTUAL ASSISTANT May 2021 - November 2022 REFERENCE MS. ANA SAN PEDRO Customer Service - Hotlines Manager Mobile:- INFLUEE • Worked independently meeting quick turnaround times and deadlines. •Update company's database with new client information and manage data in a timely fashion. •Managed CRM (Pipedrive) data base to maintain and ensure workflow is up to date. •Provide timely, and organized follow up emails to all company clients. •Maintained and sorted company calendar for all types of meetings. •Created copy materials for brands to be used as campaign tool. MR. JOE ENRIQUEZ Customer Service - Supervisor Mobile:- SKILLS • Complaint Resolution • Order fulfillment • Professional telephone demeanor • Good listening skills • Quick learner • Data entry • Report preparation • M.S. Office proficiency • Adobe Premiere and Photoshop proficiency • CRM Management SENIOR CUSTOMER SERVICE REPRESENTATIVE SM DEVELOPMENT CORPORATION July 2018 - March 2020 • Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving complex concerns. • Provided primary customer support to internal and external customers in fast paced environment. CONTENT CREATOR INTERNSHIP UNILAB FOUNDATION February 2017 - April 2017 • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to the functioning team. • Created multiple collateral for the official website and social media accounts of the foundation. (Photography, Article and Visual Edits)