Maria Vanessa Putian

BRANDING VIRTUAL ASSISTANCE CREATIVE PORTFOLIO MARIA VANESSA PUTIAN CUSTOMER SERVICE ABOUT Bachelor of Arts in Broadcast Journalism Graduate A competent Virtual Assistant with experience in Sales & Real Estate Seasoned Customer Service Representative handling calls and emails Highly receptive as an employee and can be easily trained Able to work well both in a team environment as well as using own initiative PERSONAL SKILLS ADMINISTRATIVE TASKS CRM MANAGEMENT CLIENT SERVICING ATTENTION TO DETAIL CALENDAR MANAGEMENT WORD PROCESSING EMAIL MANAGEMENT TIME MANAGEMENT PHOTO/VIDEO EDITING EFFECTIVE DECISION MAKING WORK EXPERIENCE VIRTUAL ASSISTANCE CUSTOMER SERVICE Worked for a B2B company as a Sales Development Handled multiple calls and emails for a local Real Estate Representative and a Virtual Assistant simultaneously. company. Answered all customer related inquiries and Helped with the company's inbound sales management and concerns in a timely and organized manner. Managed all general administrative tasks on a daily basis. incoming and pre-existing data. UNILAB FOUNDATION INTERNSHIP 2017 Communication Assistant - Drafting of monthly content postings - Facilitated all on-going outreach - Preparation of meeting documents - Project and lead research - Pitched new event ideas for the entire year - Team and event collaborations - Event coverage through photography - Pre and post production event involvement Content Creation - Articles - Photography - Photo Editing (Photoshop) - Social Media Postings SM DEVELOPMENT CORPORATION JUL 2018 - MARCH 2020 Senior Customer Service Representative - Client servicing through phone call and email - Document Analysis and Skip Tracing - Departmental Coordination - Payment Recording and Management - Above average customer satisfaction - Minimal escalations of concerns and requests - Attracted potential clients through service questions INFLUEE INC. MAY 2021 - NOV 2022 Virtual Assistant / Sales Development Representative - Curated all inbound deals on a daily basis - In charge of deal management through the company's CRM (Pipedrive) - Managed company calendar for demo meetings - Constant email follow up to interested leads - Data entry of all signed up brands on the website - Created copy material for brand campaigns - Preparing of collaterals used for demos APPLICATIONS/SOFTWARES LET'S WORK TOGETHER - (WHATSAPP & TELEGRAM)-WWW.LINKEDIN.COM/IN/MVPUTIAN