Maria Vanessa
A. Amon
Senior Operations Representative
CONTACT ME
209 Aguilar St. Purok 5,
Batas, Silang, Cavite
WORK EXPERIENCE
Jun 2007-Dec 2008
Customer Service Representative-Phone: -
-
EDUCATION
Advance Contact Solutions (Cabuyao, Laguna)
Handled inbound and outbound calls for a local telecommunications company.
Managed queries and complaints from individual customers, retailers and distributors.
Dec 2008-Apr 2015
Collections Representative
Teletech Philippines (Sta. Rosa, Laguna )
Bachelor of Science in Nursing
Undergraduate- Third Year
Pamantasan Ng Cabuyao
Cabuyao, Laguna-
Infant Jesus Montessori Center
Cabuyao, Laguna-
Handled Inbound calls for an Australian telecommunications company.
Collected credit card payments from customers with outstanding balance on their
phone bills and reconnected their accounts
Set up payment extensions for customers.
Suspended or barred accounts for delinquent customers.
Managed back office tasks
Customer Service Representative
Jul 2015- Oct 25, 2022
Resolution Specialist
Pulo Elementary School
Cabuyao, Laguna-
SKILLS
Strong Technical Skills
English Proficient, Strong Skills
in oral and written
communication
Asurion Philippines- TCP (Nuvali -Laguna)
Handled Inbound and outbound calls for an American protection plan company.
Managed queries and complaints of the customers
Assisted customers in filing claims, cancelling protection plans and checking the status
of their claims
Made follow ups for customer with pending concerns.
Handled escalation calls, such as CEO/ Client complaints and social media escalations
Submitted reports and read-outs to clients
Provided feedback or coaching opportunities to frontline experts if needed.
Exposed in doing team leaders task such as call listening (QA evaluation)
Managed back office tasks
Handled new teams in nesting period as a peer advisor
REFERENCES
Excellent knowledge in handling
customer service calls
Norman Atienza
Team Player
Phone:
Supervisor, Asurion Philippines
-
Kristine Queen Junio
Senior Operations Manager, Asurion
Philippines
Phone:
Escalation Specialist, ability to
handle complaints and complicated
queries efficiently
Enhanced Decision Making Skills
Multi-tasking and Dependable
Venus Gois
Supervisor, Asurion Philippines
Phone:
-
-
Daniel Satuito
Operations Manager, Asurion
Philippines
Phone:
-
