Maria Vanee Lissa Garcia

GARCIA, Maria Vanee Lissa B. #3821 3C JVMI BLDG. J Correa St. Brgy. Baclaran Paranaque City - / - _______________________________________________________________________ OBJECTIVE: To gain exposure, skills and a good working experience in my chosen field of study through the full enhancement of my abilities and to be a competent communicator. BPO Experience: Medialink Contact Solutions 12th Floor The Peak Tower, 107 Leviste St., Salcedo Village Makati City, 1226 Philippines *Inbound Customer Service (Financial Account) Listen and respond to customer’s needs and concerns Provide information about products and services Review or make changes to customer accounts Research answers or solutions as needed Refer customers to supervisors, managers, or others who can help *Outbound Sales Representative (pills campaign, grants, online business) Take orders, determine charges, and oversee billing or payments Handle returns or complaints Record details of customer contacts and actions taken (August 2008 – March 2009) Brady Direct Marketing Philippines 4th Floor Worldwide Corporate Centre Shaw Boulevard Mandaluyong City Philippines *Sales Compliance Specialist (Personnel Concepts) -Provide customer services after selling the product or service Provide customers relevant information about the products and services the company sells create, develop and implement sales strategies -Handle customer complaints and solve conflicts within the company -Compile and track sales data Take orders, determine charges, and oversee billing or payments *Lead Generation Account (MDC) 1 year -Review or make changes to customer accounts after verification of data Record details of customer contacts (April 2009 – October 26, 2013) Conversion X 7th Floor Lepanto Bldg 8749 Paseo De Roxas, Makati, Metro Manila Philippines Lead Generation Account / Account Executive -I am the one responsible to develop new business via telephone and mass communication such as email -Follow up on leads and conduct research to identify potential prospects (Feb 23, 2014 – June 19, 2015) e4e Healthcare Services 15th floor Fort Legend Tower, BGC 1634 Metro Manila Philippines Business Development Executive -Lead Generation (appointment setting) -Look for new prospects and introduce the company, provide information about the products and services -Manage existing accounts and non – existing accounts -Build and cultivate prospect relationships by initiating communications and conducting -Follow-up communications in order to move opportunities through the sales funnel. By giving them a call and sending them emails. (October 26, 2015 – June 23, 2017) Sotheby’s International Realty Lead Generation / Appointment Setting (VA) As a VA my task is to call Owners of the house/property and encourage them to sell their properties or to be aware of what is happening on the market. Then set them an appointment with the Area Specialist. My other task as a VA is doing administrative work by scrubbing their leads through their CRM, Google docs, and Drop box. I also manage their Facebook page by posting the schedules of the open house, posting relevant issues related to Real Estate, posting the new listings and sold properties and sometimes commendations of the sellers and buyers. (July 4, 2017 – January 31, 2018) Educational Background: Primary: Assumption College San Lorenzo Village Makati City Elementary Secondary:DECS (Acceleration Test) Dilliman Quezon City High School Tertiary:AMA Computer College Munoz Quezon City AB Mass Communication (two years - undergrad) Character Reference: JASON MENDOZA: Team Operations Director LANCER Sales and Solutions Inc. - JON DAHAN:Business Development Manager Cloudstaff - GIRLIE PINGOL: Account Manager Gurango Software Corporation -