Maria Urriola

Profile information Av Benavides 5409, Las Gardenias, Santiago de surco, Lima – Perú- (Mobile)-www.linkedin.com/in/mariaurriola-28612b1a2 (LinkedIn) Main skills Insurance compensation Maria Urriola English Teacher Perú About me Experienced in 6years as medical assistant working together with organizations in India and the US, adding value to all the organization's objectives, working with Dr from different specialties such as cardiologists, gastroenterologists, pulmonologist. I will always strive to improve the productivity of the company. Medical billing , customer service, EMR, EBS, Eclinical, Emedical, Kareo, Monica 9,MS Office, Experience Wilson Alvarez Consulting SAC availity. Attention to detail, Customer Service Specialist problem-solving skills, July 2022 – September 2024 Lima, Perú relationship-building skills, - Handle 90+ calls daily with duties, including signing up new customers, retrieving customer data, presenting relevant product information and cancelling services. and adaptability Certifications: - Ensured patient confidentiality following guidelines required by HIPPA English as foreign language - Answers phones and emails, schedules and confirms appointments, and inputs customer data into company systems (cardiology and gastroenterology) - Addressed all client questions and issues completely and efficiently. (VENTesol – 2014) -Maintains customer confidence and protects operations by keeping information Microsoft office (2008) English B2 (Westminster 2015) Cocina Oriental (Cedros – 2023) Languages French (Elementary) English (Full Professional) Spanish (Native or Bilingual) References: Victor Sabeh - confidential. - Collaborated with physicians, patients, insurance companies, pharmaceutical, manufactures and funding organizations. Referrals and Authorizations Specialist May 2020 - June 2022 (2 years and 6 months) Lima, Perú -Provided assistance to physician office staff and patients to complete and submit all necessary insurance forms and program applications. -Request referrals to patient's primary physicians through fax. -Follow up all referrals and authorizations requests through call, provider portals and fax. -Ensure all referrals were addressed in a timely manner. -Resend necessary medical information as history and diagnosis. -Make sure to upload all referrals and authorizations approvals to doctors’ system. -Provided exceptional customer service to internal and external customers; (Boss in Wilson Alvarez Consulting) resolves any customer requests in a timely and accurate manner; escalates Maria Solis - (Assistant Account Manager in Wilson Alvarez Consulting) complaints accordingly. Page 1 of 2 Melissa Castillo - (General Manager in Wilson Alvarez Consulting Data Integrity Specialist February de 2018 - April de 2020 (2 years and 3 months) Lima, Perú -Fix and fill incomplete or incorrect information on electronic claims such as medical records, CPT, diagnostic codes, patient's eligibility -Sending claims to insurance company -Communicate with patients through call in case needed. -Assist new agents with training and support. -Request medical records to Primary Care Physicians through fax -Review EOB'S -Communicating with insurance to get missing information of payments, policies and eligibility. -Solving daily task. -Completing daily assigned cases to solve. Education UPEL English Teacher · (January 2013 - July 2016) UE Dr Julio S Alvarez Bachelor of Science - BS · (February 2009 - July 2013) Page 2 of 2