WORK EXPERI ENCE:
PUBLIC RELATIONS OFFICER/FRONT
DESK OFFICER
El Rio y Mar Resort (Coron, Busuanga,
Palawan, Philippines) | 2018 - 2019
-monitor daily bookings and resort operations
- analyze feedback from resort survey sheets and online
reviews and address immediate solution/improvement
- manage resort social media handles (Facebook,
Instagram) and create content for easy walk-through of
resort accommodation, etc.
- respond to client emails/social media messages/
telephone inquiries about resort amenities, facilities,
conveniences, etc.
- provide genuine and world-class quest service
experiences
- anticipate guests unstated needs
- promote hotel amenities, conveniences and tours
- conduct orientation to arriving guests and coordinate
room arrangements/requests
- actively listen to and resolve guest complaints
- coordinate and manage communication between
guests and staff to ensure a resolve to guest concerns
- establish friendly relationship with regular resort
clients
MARIA
UMALI
SOCIAL MEDIA MANAGER,
GUEST RELATIONS ASSOCIATE,
NOVICE WEB
DESIGNER/DEVELOPER
MORE ABOUT ME:
I am an experienced Social Media Marketer
and Front Desk Officer seeking a career in the
hospitality industry as a Guest Relations
Officer or a Social Media Marketing Manager,
or an entry-level web development/design
position.
JAPANESE LANGUAGE INSTRUCTOR
Yuno Japanese Learning Center (Quezon
City, Manila Philippines) | 2016 - 2018
- teach the basics of Japanese to beginners, starting
with the culture of Japan, its history, and it's writing
system
- teach in a progressive manner
- give techniques on learning and give exercises to help
enhance student's learning and understanding
- students range from 7 - 68 years of age
SPECIALIZATIONS:
-Social Media Integration
-Social Media Marketing
-Guest Relations Management
-HTML, CSS
-CRM
-Voice Acting
-Events Hosting
FEMALE VOICE ARTIST
Rarejob Philippines Inc. (Quezon City,
Manila, Philippines) | 2016 - 2018
- record daily news articles in a neutral female voice
- research and listen to proper American English or
neutral English to ensure recording is perfect
- recordings are used as reference to proper
pronunciation and intonation by Japanese students
GET IN TOUCH:
Mobile Phone: -
Email:-Facebook: facebook.com/mariiaumalii
Instagram: @third.world.mermaid
WORK EXPERI ENCE:
COPYWRITER / ACCOUNT
EXECUTIVE
Global Visions Events and Marketing
(Pasig City, Manila, Philippines) |-
- kept track of bids from different Filipino companies
such as Johnson&Johnson, Mondelez, Philip Morris Inc.,
San Miguel Food Corp., Nestle Philippines and more
- conceptualized themes and designs for various parties,
product launches, pop-up booth designs, POS and POP
materials
- write script/program flow for corporate events and
weddings
- conceptualized POS and POP designs for various
Nestle Brands based on shopper insights, purchasing
paths
- polished designs and campaigns with different Key
Accounts and channel distributors
EDUCATI ON
A.B. COMMUNICATION ARTS
The University of Santo Tomas | 2011 - 2015
- bachelor's degree holder
- 2nd runner-up for Marketing Communications
Competition (Nestle Milo)
- participated in John Robert Power's Personalty
Development Seminar
I NTERNSHI P
RESEARCHER
GMA Network (Quezon City, Manila,
Philippines) | 2014
- did extensive research for news stories and contacted
key subjects for interview/point of information
regarding current issues in the Philippines and for
upcoming weekly episodes
- brainstorm stories and program flows
MARIA
UMALI
SOCIAL MEDIA MARKETER,
GUEST RELATIONS ASSOCIATE,
NOVICE WEB
DESIGNER/DEVELOPER
SKILLS AND ATTRIBUTES
Native Proficiency in English & Tagalog
Conversational Proficiency in Japanese
Excellent Interpersonal Communication
Skills
Attention-to-detail
Ability to work under pressure and with
minimal supervision
Proficient in MS Office (Word, Powerpoint,
Excel)
Novice Web Developer (HTML, CSS)
SEO Expert
Knowledge in Social Media Integration
(Facebook Marketing, ManyChat,
Mailchimp, Wordpress, Canva, amoCRM,
Airtable)
Excellent Email Personalization skills
Resourceful
Great Organization skills
Fast Learner
Versatile
Practical
Solid Work Ethics
Resilient
Down-to-earth
REFERENCES:
Ana Lee Escudero - Catibog
(First Vice President/COO of GMA Kapuso Foundation,
GMA Network Inc., Quezon City)
Menchie Almirol - Winkelhausen
(Resort Manager of El Rio y Mar Resort, Coron, Palawan)
Kayla Mayo
(Writer at Rarejob Philippines Inc., Quezon City)
