Maria Therissa Liquiran

Maria Therissa S. Liquiran 8121 Molave St. Macrons ph.2 Dau Mabalacat Pampanga, Philippines 2010- OBJECTIVES A spring for a position in organization where I can implement my skills and Knowledge to best in my conjunction with company goal and objective. TERTIARY Mabalacat City College Course: Bachelor of Science in Information Technology- (undergraduate) EMPLOYMENT HISTORY CALL CENTER IQOR Philippines Inc. Compliance National Grid Quality Analyst Job Descriptions: • • • • Monitoring Inbound and Outbound Calls Giving feedback and coaching Agents Daily report for the Agent status Weekly Calibration to the client April 01, 2015 - Present CALL CENTER IQOR Philippines Inc. CREDIT ONE BANK Collection Specialist August 01, 2012 – March 30, 2015 Job Descriptions: • • • • Receiving Inbound and Outbound calls. Providing customer service regarding collection issues. Accountable for reducing delinquency for assigned accounts. Handling accounts that are nearing from being charge-off and providing solution such as offering settlement and informing that they are enrolled in a program. CALL CENTER IQOR Philippines Inc. CAPITAL ONE BANK Skip Tracing/Collection Specialist Nov. 05, 2011 – Sept. 30, 2012 Job Descriptions: • • • • Receiving Inbound and Outbound calls. Responsible in handling of delinquent or active accounts. Informed delinquent customers of pass due accounts, arranged payment and provided a satisfactory service to all accounts holders. Traces skips for creditors or other concerned parties to update their information. SM DEPARTMENT STORE Mercantile Inc. Counter Checker May 20, 2011- October 30, 2011 Job Descriptions: • • • Responsible in assisting the customer need and concern check surely the items. Bagging and counting the customers purchased items. Assisting counter person on the price of the items. JOLLIBEE DAU Byron Foodstuff Corp. STORE MARKETING ASSISTANT January 2009 – April 2011 Job Descriptions: • • • • • Handling Kiddies Party. Handling and Monitoring delivered Merchandising items. Responsible in Sales Call to increase the target of the store. Updates competitor database by inputting data from field sales; compiling, consolidating, formatting, and summarizing information. Maintains marketing stocks by checking and replenishing inventory. JOLLIBEE DAU Byron Foodstuff Corp. CASHIER November 2007 – December 2008 Job Descriptions: • • • Responsible in approaching customers with a smile as well as assisting them and Give them the best satisfaction of service. Responsible in punching customer’s orders and giving them the right change. Maintaining being attentive all times, fast service and ensuring customer satisfaction. I do hereby certify that the above information is true and correct to best of my knowledge. Maria Therissa S. Liquiran Applicant