Maria Theresa Q.

Greetings! 

My name is Maria. I am an accomplished and dedicated professional with a wealth of experience in administrative, virtual assistance, and customer service roles. As seen in my work experiences, I have successfully provided top-tier services to clients around the globe. With a profound passion for excellence, I bring a results-driven approach to every project.

Why Choose Me?

Proven Track Record: My work history demonstrates my commitment to delivering high-quality results consistently.

Diverse Skill Set: With expertise in multiple domains, I offer comprehensive solutions tailored to your specific requirements.

Clear Communication: I prioritize open communication, ensuring smooth collaboration and a clear understanding of project goals.

Client-Centric Approach: I prioritize client satisfaction and go the extra mile to exceed expectations.

Let's Collaborate:

My approach to work is straightforward: my client's success is my success. I am excited to work with you on your upcoming projects. Reach out to me, and together, we'll achieve remarkable success. Let's take your business to new heights!

I can help you with (but not limited to):

1. Administrative Tasks

•   Payroll Report via Tsheets, Gusto, Intuit

•.   Recruiting/Hiring potential candidates for client's projects

• Data Entry and Internet Research

• Database/CRM Management

• Email Management and email response handling

• Online File Organization using Dropbox, Google Docs and Spreadsheets, BOX

• Basic Accounting using Xero

•   Project Online/Team Management using Trello, Podio, JIRA, Slack, Asana, Click-up  

Redmine, Airtable

•   General VA 

•   Drop-shipping, Product listing, Order processing via Shopify, Shipstation, Inkfrog, Junglescout, Walmart Seller Central, Amazon seller central, Veracore, BigCommerce, Commerce Hub/DSCO

•   Gmail, Yahoo Mail, Hotmail/Outlook

•   File management using Google Drive, Dropbox, Basecamp

•   Converting pdf to word

•   Transcription of audio files

• .  Basic HTML, Basic Photoshop

•   Basic Knowledge of Wordpress

•   Generating/ creating reports

•   Process documentation including video process using Loom

•   Preparing Amazon FBA shipments, Filing for Missing FBA inventories, Feedback Removal

•   Saas software CRM

•   Personal or Business Account set-up 

2. Social Media Management

• Social Media profile set-up and verification for social media platforms

• Managing various social media platforms such as Facebook, Twitter, LinkedIn, Instagram

•   Updating and claiming of review sites for such Yelp, Vitals, Google maps, Yellowpages

•   Agora

•   Canva

•.   Creating SMS or Email Campaigns via Mailchimp and Klaviyo 

3. Customer Service Support

• Chat/Phone/Email

• Zendesk, Freshdesk and Zoho, Kayako, Gorgias, ReDo

•   Communication Platforms Skype, Yahoo Messenger, Hangouts, Google Voice, Viber

•   Bookings, Hotel Reservations/Travel with flights/Rental inquiries  

•   Order processing, follow-ups, refunds, returns, exchange coordinating with the manufacturer, etc.

•   Payment gateway such as Paypal, Amazon Pay, Stripe to name a few

•   Order fulfillment (CSV or XLS file)

•   Knowledgeable E-commerce sites such as Magento backend, Shopify backend, Shipstation, Amazon seller Central, BigCommerce

•   Responds to customer's queries through Amazon, eBay, Facebook, Instagram, etc.