Maria Theresa Pabalate

MARIA THERESA B. PABALATE Email:-Skype ID: theresa_pabalate Mobile Numbers:-/- Kidapawan City, PHILIPPINES Dynamic, self-motivated and goal-oriented Customer Support Specialist with extensive skills in Sales and Marketing and years of experience in Customer Relations in high-volume call center environments QUALIFICATION HIGHLIGHTS: Exceptional English written and verbal communication skills Experienced in administrative roles and follow-through Highly organized, detail-oriented and proficient at multi-tasking Results-driven team player proficient at conflict management Analytic Problem-Solver – efficient at data & information processing Customer-focused professional always seeking an opportunity to improve customer experience to build long-lasting relationships Especially flexible to work-schedules and quick to learn required new skills WORK EXPERIENCE: Call Center Agent Level II (officebased) SCOPEWORKS Asia Inc., Makati City, Philippines January 2009 – September2009 Transcribed recorded audio messages into organized text Provided regular technical & productivity reports to management covering employee tools Consistently complied to company imposed tough performance metrics with an achievement record in Turn-Around-Time Assisted Management with administrative support involving periodic team performance Reviews Customer Service Representative (officebased) (Financial Consultant) Sutherland Global Services, Davao City, Philippines September 2009 – November 2010 Responded to customer inquiry calls, quickly assessing the customers’ needs and issues to determine the best solution available Worked in a team to achieve targets gaining positive results for the financial institution we represented and their customers Used a variety of computer programs and applications Cultivated relationships & built rapport through the most difficult customer disputes Designated to handle second-tier “supervisory” grievance calls Account Administrator (officebased) Digital Search Ltd, Davao City, Philippines 2010 – 2011 Provided end-to-end administrative support for the sales cycle Provided clerical support to upper sales management (including the Sales Director) Periodically handled the sending of promotional material to prospective customers Drafted sales email templates, vouchers and agreement forms to prospects and new clients Provided productivity & online marketing reports (that highlighted online visibility over Google) to sales management Telemarketing Associate (homebased) (Appointment Setter) Escarra and Associates Fayetteville, Georgia, USA February 2011 – August 2011 Research and relay opportunities to leads while providing them with important information Cold and warm called clients in support of numerous prospective new customers to sell services & merchandise Was able to immediately built rapport with clients through a friendly and engaging attitude Assisted management with scheduling, training and quality control Inform leads of latest promos and best offers Handled proposal and quote correspondence Executive Assistant (homebased) (Sales and Marketing) ZingSEO Kiwi Web Design Auckland, New Zealand October 2011- June 2012 Internet research Cold and warm called clients in support of numerous prospective new customers to sell services & merchandise Email marketing Assisted management with scheduling, training and quality control Provided clerical support to upper sales management (including the CEO and COO) Provided productivity & online marketing reports to sales management Executive Assistant (homebased) (Sales Specialist) Ninja Partners Inc. Los Angeles, California April 2015 – August 2015 Internet research Email marketing Cold and warm called clients in support of numerous prospective new customers to sell services & merchandise Assisted management with scheduling, training and quality control Provided clerical support to upper sales management (including the CEO and COO) Provided productivity & online marketing reports to sales management Provided end-to-end administrative support for the sales cycle Periodically handled the sending of promotional material to prospective customers Drafted sales email templates, vouchers and agreement forms to prospects and new clients Provided productivity & online marketing reports Technical Support Representative (officebased) (frontier technical account) IBEX Global Services Bajada, Davao City December 2015-September2016 Troubleshooting with customers on the phone to resolve their internet, phone and TV issues Answer and provide customers with general questions about their frontier account Process trouble tickets for techs on field visit Provide customers basic info about their trouble ticket Virtual Assistant (homebased) Brown Communications Inc. Douglasville, GA October2016-November2017 Customer Service Representative Plushbeds INC. (homebased) Camarillo, California Novermber2017-present SKILLSETS: CRM (Salersforce, Pipedrive, Asana, Phoneburner etc.) Talkdesk, time doctor, team viewer, go to meeting Leadmailbox, Mailchimp, topproducer, ringcentral EDUCATION: Associate in Health and Science Education - North Valley College Foundation Inc., Kidapawan City, Philippines Character References: Douglas Brown Mortgage Loan Originator Douglasville, GA-- Roman MorrisChris Hay Chief Operations Officer – Ninja Partners Inc.Owner/CEO – Kiwi Web Design/ZingSEO Los Angeles, CaliforniaAuckland, New Zealand--zingseo.com Glen SantillanRapunzel Dris Freelance HR ConsultantHuman Resource Officer – Ninja Partners Inc Davao CityBaguio City-- Michelle Catherine Cocjin Team manager, IBEX Global Services Davao City-