Maria Theresa Loresco

Suppose you are looking for a seasoned professional with a diverse background in virtual assistance, technical troubleshooting, technical sales, operations management, sales, and client success. In that case, you are browsing the perfect profile! With over two decades of experience in various industries, I have honed my skills in project management, customer relations, and team leadership. I worked in the BPO industry as a sales representative, customer support representative, and technical support representative before being promoted to IT manager for almost 10 years. I have handled accounts for the US, UK, and AU. I have assisted various clients from different fields such as Hardware, Software, Telco, ISP, Financial, and Real Estate. Throughout my career, I have been dedicated to optimizing productivity and enhancing efficiency, aligning closely with the philosophy of buying back time. I reach out to clients via phone, Zoom video calls, email, and live chat to help them and do follow-up calls whenever necessary. I have worked as an Appointment Setter, as well as a project manager for a US Real Estate company. I've used the traditional script (Circle Prospecting) to qualify prospects. I have done lead management, training, client onboarding, people management, and project management. I can also perform some Admin tasks such as updating records and email management. I have excellent communication skills which I believe are necessary for the initial point of contact to build stronger relationships with customers. I am proficient with the following software: Go High Level, Salesforce, Slack, Infusionsoft, ClickUp up, Basecamp, Twilio, Asana, Service Now, Miro, Canva, Dropbox, Wistia, Trainual, Groupkit, 4iiz.o, Docusign, Followup Boss, Freshdesk, Vimeo, Schedule once, Zoho, and can easily adapt to any software that you may have since I am also a technical person.