Maria Theresa Jamaica Berdon

Ma. Theresa Jamaica Berdon Virtual Assistant ABOUT ME Educational Background Cebu Doctors’ University Bachelors of Science in Biology -) Secondary: St. Alphonsus Catholic School -) Primary: St. Alphonsus Catholic School -) I am a highly motivated and dedicated virtual assistant who is proficient in Shopify. I've been in the industry for 7 years and am confident enough that I have developed the necessary skills and abilities that add value and success to the business. I am committed to delivering high-quality work and will surely help you scale up your business without handling repetitive and time-consuming tasks. WORK EXPERIENCE Ruiz Derma, Inc. | Medical Aesthetician June 2016 - December 2016 Key Responsibilities: Delivers skin treatments and provides consultation Supports the doctor in doing procedures Performs procedures such as skin evaluation, facial massages and hair removal Willies-English, Inc. | ESL Teacher | Part-Time February 2020 - September 2020 Personal Background Age : 31 Birthday : March 21, 1994 Civil status : Single Religion : Roman Catholic Nationality : Filipino Languages Spoken : Cebuano, Filipino, English VIRTUAL ASSISTANT EXPERIENCE SKILLS & ABILITIES Key Responsibilities: Teach English to Japanese students, including reading, writing, speaking, and listening Tools used: Skype, Google spreadsheet, Zoom TeleTech (TTEC) | Customer Service Representative | Full-Time January 2023 - March 2023 Key Responsibilities: Assists customers with issues with their accounts Follow up customer calls where necessary. Verizon account General Shopify Store | General Virtual Assistant | Full-Time October 2017 - June 2018 Key Responsibilities: Product Research Product Description Writing Importing Products and setting up variants Basic video editing for ads Basic photo editing Product review import SMM (Scheduling Posts) Tools used: Skype, Shopify, Oberlo, Dropified, Canva, Filmora, Ryviu VIRTUAL ASSISTANT EXPERIENCE Arts & Crafts Shopify Store | General Virtual Assistant August 2018 - October 2021 Key Strength Computer Literate Can work under pressure Time management Good communication skills Interpersonal Organized Flexible Decision making Objectives To pursue a challenging career and be part of a progressive organization that gives a scope to enhance my knowledge and utilize my skills towards my growth and the organization. Key Responsibilities: Product Research Product Description Writing (Provided) Importing Products and setting up variants Basic photo editing Order Processing Reaching out to the supplier Managing Refunds Supplier Research Customer Support via Email E-mail handling and Email inbox optimization Tools used: Slack, Shopify, Oberlo, Gmail, Google Sheets, Google Calendar, Facebook, Messenger, Gorgias Hair Color Wax Store | Customer Support Specialist March 2022 - July 2023 Key Responsibilities: provide product/service information, answer questions, and resolve any emerging problems our customer accounts mighat face accurately and efficiently. Social Media posts and comments control Tools used: Skype, Shopify, Facebook. Messenger, Instagram, Private Email Watch Jewelry Shopify Store | Customer Support December 2022 - Present Key Responsibilities: Provide customers with high-quality assistance Assists Submariners inquiry Social Media posts and comments control Tools used: Skype, Shopify, Sheets, ShipHero, Facebook, Messenger, Instagram, Private Email Other VA jobs that only lasts less than a month | PartTime | Seasonal *Social Media Manager: Setup posts and schedule for posting Tools used: Buffer, Facebook, Instagram, Twitter *Christmas Rush Customer Support Tools used: Shopify, Zendesk VIRTUAL ASSISTANT EXPERIENCE Pro-Fit & The Plunge Tub Hub | HTE Clients October 2024 - January 2025 Key Strength Computer Literate Can work under pressure Time management Good communication skills Interpersonal Organized Flexible Decision making Objectives To pursue a challenging career and be part of a progressive organization that gives a scope to enhance my knowledge and utilize my skills towards my growth and the organization. Key Responsibilities: Manage products, Product listing Product Description Importing & Exporting Products Setting Up Variants Basic photo editing Improve and update the website Manage store collection Data entry Simple Research Tools used: Slack, Shopify, Gmail, Sheets, Google Calendar, Google Meet, Google Docs, Canva, BulkResize, Trello, Dropbox, Drive, ChatGPT Cygnus Online Incorporated | Ecommerce VA January 2024 - Present Key Responsibilities: Manage products, Product listing Product Description Importing & Exporting Products Setting Up Variants Basic photo editing E-mail handling and Email inbox optimization Website maintenance Manage store collection Manage pricing according to sales discount Product inventory check (SOH) Manages 4 Shopify stores Manages 3 Marketplacer Store Platforms (Outside Shopify) Data entry Customer photo product request Shopify Metafields & Backend Optimization Simple Research Tools used: Slack, Shopify, Gmail, Outlook Google Sheets, Google Calendar, Google Meet, Google Docs, Canva, BulkResize, Marketplacer Platform, WhatsApp, Trello, Dropbox, Drive, ChatGPT VIRTUAL ASSISTANT C E R T I F I C A T E S VIRTUAL ASSISTANT C E R T I F I C A T E S