Maria Thalia Ruga Martinez

MARIA THALIA R. MARTINEZ-- OBJECTIVE I aim to leverage my 5 years of experience in sales, customer service, call handling of and Administrative roles. I am committed to utilizing my strong organizational skills and independent work ethic effectively as a virtual assistant. CAREER SUMMARY HubHuman Virtual Assistant / Event Marketing Manager March 2015 – August 2021 Handled outgoing calls, emails, and administrative tasks to assist with business operations. Secured event reservations by sending proposals to prospective clients. Events were planned and organized to guarantee a seamless transaction and satisfied customers. Helped manage a social networking site intended to encourage user interaction and provide remote work options. SKILLS Communication Customer Service Data Management Sales Techniques Technical Documentation Knowledgeable in CRM tools Research Goal-Oriented Detailed Oriented TOOLS PROFICIENCY Intercom HubSpot Google Sheets Microsoft Softwares Slack / Teams Avaya Canva Hubstaff EDUCATIONAL BACKGROUND Technological Institute of the Philippines Business Administration Major in Logistics Supply & Chain Management 2015 -2018 3rd Yr. Undergraduate Product sourcing, storing, and delivering goods. It involves procurement, inventory control, warehousing, transportation, and optimizing operations to reduce costs and improve efficiency. Strong problem-solving and resource management skills are essential for success in this field. JPJC Business Process Outsourcing Outbound Sales Associate ( Australian Real Estate & Solar Campaign) January 2018 - October 2019 Exceeded the required 100 sales calls by averaging 180 every day. Kept customer databases up to date and maintained for precise lead management and sales tracking. Met conversion goals on a regular basis, converting leads into appointments for solar and real estate transactions. Analyzed data and improved sales tactics in close collaboration with internal teams. Concentrix Inc. Advisor II – Sales & Appointment Setter (Australian Account) October 2019 - March 2022 Effectively handled priority booking and other customer concerns Ensured that booking reports and payments were accurately documented. Informed clients about the newest product offerings and exclusive deals. Quantrics Enterprises Inc. Customer Service Representative September 2021 – December 2024 Managed accounts, addressed questions, and resolved issues to provide customer support. Among the duties were billing assistance, TV, internet, and wireless service problems, as well as product promotion. Upsold services, handled complaints, and ensured that accurate records were kept. Demonstrated excellent conflict resolution and problem-solving skills Provided customer-focused support using upselling and sales strategies CRM and fundamental technical knowledge Homeaglow Account Sales Manager January 2025 – April 2025 Contributed sales ideas into practice, often exceeding revenue targets. Developed enduring relationships with clients, creating new business prospects. Evaluated data and sales trends to enhance plans and expedite procedures. Managed key accounts and provided tailored solutions to increase client satisfaction. MARCO EZEKIEL T. SANTOS-- OBJECTIVE I aim to leverage my 5 years of experience in sales, customer service, call handling of and Administrative roles. I am committed to utilizing my strong organizational skills and independent work ethic effectively as a virtual assistant. SKILLS Communication Data Management Sales Techniques Technical Documentation Knowledgeable in CRM tools Research Goal-Oriented Organizational Detailed Oriented TOOLS PROFICIENCY Podio Call Tools Google Sheets Microsoft Softwares Adobe Softwares Slack / Teams ViciDial Canva Ring Central EDUCATIONAL BACKGROUND Skill Power Insitute Bachelor of Science in Computer Science-nd Yr. Undergraduate Software development Computer Graphics Digital media Computer Vision Networking CAREER SUMMARY JPJC Business Process Outsourcing Outbound Sales Associate (Real Estate & Solar Campaign) January 2018 - October 2019 Averaged 180 daily sales calls- exceeding 100 required daily calls. Managed and updated customer databases, ensuring accurate records of sales interactions and lead conversions. Conversion Rates: Achieve a target conversion rate from leads to sales appointments or both real estate and solar campaigns. Team Collaboration: Collaborate with internal teams to analyze and refine data for sales optimization. Concentrix Inc. Advisor II Sales / Technical Support October 2019 - March, 2023 Handling customer complaints- Troubleshooting all technical issuesProcessed and documented customer interactions, technical issues, and resolutions within internal databases. Ensured proper documentation of technical reports and case resolutions. Providing information about special offerings - Delivering information about the latest product offerings. PREMIER BPO INC. Sales Representative / Logistic Campaign April, 2023 - May, 2024 Analyzing and optimizing logistical procedures- tasked with planning routes, analyzing budgets, and processing shipments Monitored and corrected discrepancies in shipment records and inventory data. Created reports and summaries to improve logistical efficiency and data accuracy. Preparing delivery schedules - Negotiating contracts with vendors, conflicts between team members and delivery schedules with managers or suppliers VA4U. Data Analyst June, 2024 - January, 2025 Data Management & Organization Managed and organized large datasets to ensure easy access and retrieval of important information. ability to analyze and solve problems can be an asset in identifying and correcting data entry errors. Maintained confidentiality and adhered to data protection policies while handling sensitive customer and company information