Maria Thalia Ruga Martinez

MARIA THALIA R. MARTINEZ-- OBJECTIVE I aim to leverage my 9 years of experience in sales, customer service, Team Lead, B2B Cold Caller and Administrative roles. I am committed to utilizing my strong organizational skills and independent work ethic effectively as a virtual assistant. SKILLS Communication Customer Service Data Management Sales Techniques Technical Knowledgeable in CRM tools TOOLS PROFICIENCY Google Workspace HubSpot Google My Business Notion Pricefinder Zapier ID4me Hubstaff ServiceM8 Xero EDUCATIONAL BACKGROUND Technological Institute of the Philippines Business Administration Major in Logistics Supply & Chain Management 2015 -2019 Product sourcing, storing, and delivering goods. It involves procurement, inventory control, warehousing, transportation, and optimizing operations to reduce costs and improve efficiency. Strong problem-solving and resource management skills are essential for success in this field. CAREER SUMMARY Quantrics Enterprises Inc. Team Leader - Operation Manager September 2015 – March 2018 Mentored and developed team members, fostering leadership growth and performance excellence. Collaborated with executives to align team operations with company-wide objectives. Led performance management through goal-setting, KPI tracking, and coaching. JPJC Business Process Outsourcing Real Estate Virtual Assistant - AUS January 2018 - May 2021 Provided comprehensive virtual assistance to Australian real estate professionals, supporting day-to-day operations across sales, property management, and compliance functions. Prepared accurate appraisal reports and conducted Comparative Market Analyses (CMAs) using tools such as RPData and RealEstate.com, ensuring timely delivery of property insights. Managed CRM systems and databases to maintain up-to-date property listings, client communications, and lead tracking. Ensured 100% compliance with legal and internal documentation standards by meticulously organizing and auditing property files. Microsoft Excel, with a strong focus on numerical accuracy and formatting. Demonstrated high attention to detail while managing multiple tasks independently, under minimal supervision. Concentrix Inc. Advisor II – Sales Manager June 2021 - March 2022 Effectively handled priority booking and other customer concerns. Ensured that booking reports and payments were accurately documented. Informed clients about the newest product offerings and exclusive deals. Handled customer accounts and provide troubleshooting steps HubHuman Executive Asisstant March 2022 – April 2025 Acted as a key liaison between the CEO and internal teams, clients, and partners, managing communications, coordinating meetings, and overseeing sensitive and highimpact projects. Played a hands-on role in streamlining internal systems, improving operational workflows, and implementing SOPs across recruitment, sales, and client delivery teams. Led special projects ranging from hiring processes to tech integrations, including CRM automation and productivity tool adoption. Managed calendars, inboxes, reporting dashboards, and confidential documents with a high degree of autonomy and discretion. Applied proactive problem-solving and critical thinking to anticipate executive needs.