MARIA STEPHANY BORGOÑOS SIMON
Juana 6 Blk. 9 Lot.46 Moises Street • Bgy San Francisco • Biñan, Laguna 4024 • mobile •- email: -Skype ID: Maria Stephany Simon
L23 B9 P2 Don Pepe Cojuangco Ave • San Miguel, Tarlac City Philippines 2301
SSS- • TIN-
Birthday 02 March 1982 • Civil Status Single • Religion Catholic • Height 5”2’ • Weight 109lbs (49.44kg)
EDUCATIONBSBA, Business Organisation and Management
Enterprise Planning and Management Accounting
College of the Holy Spirit, Tarlac City
2005
CONCORDIA COLLEGE, MANILA
Secondary
2000
ST. PAUL SCHOOL, MAKATI CITY
Elementary
1996
PERTINENT SKILLSHighly productive and adept in the use of IRIS, MS Office Tools, Voyager Flights,
Navigator and Admin tools
Excellent drive for quality customer service
Proficiency in written and oral communication skills, with an eye for detail
Extremely effective and productive in a high volume, high stress environment
Self starter with a can-do attitude
WORK EXPERIENCESutherland Global Services, Inc.
Customer Service Consultant(AT&T Uverse and DTV)
January 2015-December 2015
Handle calls for AT&T Uverse and DTV that caters US residents.
Responsible on sales, customer service such as new connect, promotions, upgrades of service.
Handle customer complaints such as technical issues and executing basic troubleshooting.
AEGIS PEOPLESUPPORT,INC.
E Representative (Expedia.com)
November 2011-November 2012
Handle calls for Expedia.com caters US residents.
Responsible of booking packages, airfares, hotels reservation including car rental services.
Handle customer complaints and other request for their reservation as Travel expert.
Process email correspondence upon request of customers.
INTERCONTINENTAL HOTEL GROUP, MAKATI
Account Manager (Priority CLUB)
May 2008-September 2011
Handle calls globally for loyalty marketing.
Responsible for member accounts that frequently stay in our hotels.
Also handles hotel reservation for associated hotels.
Process email correspondence coming from the members of the program including answering the queries, missing stays, etc.
E-PLDT VENTUS PARLANCE SYSTEMS, INC MAKATI
Customer Service Representative
May 2007-Jan 2008
Handled satellite account that caters United States.
Received calls that deal with billing statement of American customers.
Also dealt with technical issues, updates account and search information for the customers.
CIVIL SERVICE OFFICE, TARLAC CITY
Office Clerk
June-September 2006
Arranges and prepares files for documentation.
GOVERNMENT SERVICE INSURANCE SYSTEM (GSIS), TARLAC
Office Assistant (OJT)
Summer 2004
Completed 200 hours of office apprenticeship in the Tarlac Field Operating Unit.
Worked as subordinate assistant in the files section.
Organize and arrange an assortment of records such as loan receipts, employee data and other documentation.
Seminar/ Training Attended
Customer Service training and English Accent training. We learn on how to deal from different kinds of customers. Further, we have learned and develop our listening skills and other skills used in a call center. In addition, we have discussed different culture from American and other cultures as well.
Hotel training at the Crowne Plaza Galleria Hotel. We tackle about the actual front desk work, in house hotel reservation, customer service in a hotel perspective.
Hotel Hotel desk cross training at Intercontinental Hotels Group. We have discussed about the systems used in a hotel and knowhow about the transaction made through the hotel from enrollment to loyal program up to reservation. We discussed about in house hotel reservation such as OPERA and Holidex.
Generalist training at the Aegis Peoplesupport grounds. We discussed on how to book a flight reservation, exchange a flight together we also tackle on how to deal with packages and other services and lastly, we learn on how handle with Flight Schedule changes.
