Maria Sta Rosa

MARIA STA ROSA EXECUTIVE ASSISTANCE / DIGITAL & SOCIAL MEDIA / PROJECT MANAGEMENT/ CRM / BOOKKEEPING, EBAY AND AMAZON FBA SELLER CENTRAL WORK EXPERIENCE Outsourcing Independently Different Outsourcing Agencies 2013 to Present SUMMARY OF SKILLS AND CAREER HIGHLIGHTS: CONTACT INFO Phone: --FB: @mariastarosa Instagram: @mariastarosa Twitter : @mariastarosa Linkedin : Maria Starosa Skype: Maria.starosa CORE SKILLS Social Media Management Project Management and Research Operational and Performance Management People and Talent Management Virtual Assistance Bookeeping Project management Database management Social Media Management – More than 4 years of hands-on social media platforms for handling competitions, campaigns driving sales and improving client engagement. Used platforms like Facebook, Twitter, Hootsuite, LinkedIn, Instagram, and Sprout. Client app a360, GeniusU Project Management and Research – Attracts potential customers by answering product and service questions; suggesting Information about other products and services. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Prepares product or service reports by collecting and analyzing customer information. Operational and Performance Management - 15 years of operational "Customer Service" experience in different financial institutions, Billing, Collection, (Loans Operation System and New Accounts System) and Fraud (Support mediums – Email, support (Chat) and Phones). Team Work PM, Asana, hubspot, TriggerApp, Basecamp, Dropbox, Gdrive, Mailchimp. Toggle, Upwork, Trello, Favro, Slack, zoom, Kajabi, Canva, Eventbrite, textmagic, Voxer, Livestream and active campaign. People and Talent Management -Handled and managed teams Virtual Assistance – Experienced on the following:: Bookkeeping (Quickbooks and Xero), Calendar, Email, Social media Management Booking flights, Confirming meetings, Data entry, Transcription of audio or video, PowerPoint presentations, Basic web research, Product Research, WordPress blog management Blogger Blog Management, Mailing list management, maintain schedules, Handle Calls, Prepare written responses to routine inquiries, Prepare and modify documents, Prepare agendas for meetings and prepare schedules, distribute minutes of meetings Prepare simple reports, Buy and Sell items on E-Bay, Amazon FBA Seller Central and Book on Airbnb. WORK EXPERIENCE Department of Health (Philippines- Nurse - Transplant Coordinator / Project Associate under Global Funds Analyze medical data of potential organ donors and transplant recipients encoded in Philippine Organ Donation Recipient Registry System (PODRRS), medical and social records, physical examination, and consultation with health team members to verify all recipients and donors. Evaluate all submitted documents from Hospital of donor and transplant candidate for inclusion into the respective registries, Confirm, assess and validate patients’ records to identify appropriate nursing interventions prior to kidney transplantation of organ recipients and living related donors. VHA Corporate Cabs Corporation, Australia May 2007 –Nov 2009 Director, Philippine Operations in process of Incorporation (VHA-OZ Corporate Cabs) Coordinate reservations of the customers (Inbound) with the Hotel’s concierge in the Central Business District Quote, confirm and issue electronic tickets for the shuttle bus ticket. Quote, arrange, designate charter buses for group tours. (Outbound) Monitor, dispatch bookings and schedule of drivers during shift. Handle customer complaints and other concerns. Manpower screening and training of new customer service representatives. In charge of Policy compliance, Quality Assurance and salary credits of independent contractors based in the Philippines. In Charge of marketing strategies for the services. Perform User Acceptance Test on the system currently developed. Bahay Financial Services Inc- Account Specialist under Mortgage Finance Group Submit credit evaluation to management with recommendations for approval or rejection; or approve or reject applications within authorized limits ensuring that credit standards of the institution are respected in compliance with current policies and procedures. Review and update ageing accounts transferred for monitoring of proper documentation, evaluation of customer eligibility for reclassification of financial resolution. Citifinancial Philippines- Assistant Manager under Centralized Verification Unit Functions as Loan Review Head and Credit Verification officer. As Business Unit Compliance Officer (BUCO), Help maintain & ensure that unit’s processes are in compliance with credit underwriting processes and criteria. Supervise Credit Quality Review Day2 team on branch bookings to check if the branches are in-compliance with the company policy with regards to underwriting verification, documentation and approval. Review and update credit and loan files for audit checking, monitoring of proper documentation, credit line balance and for evaluation of customer eligibility for additional financial services and solicits those eligible Bank of the Philippine Islands (BPI) 1995 - 1999 Loan Staff II Assigned in Quezon Avenue Branch and Loan Processing center in preparation to Branch Banking Management Trainee program EDUCATION BACKGROUND St. Bernadette College of Health and Sciences. 2005 - 2008 Bachelor of Science in Nursing Manila Central University, EDSA Caloocan 2005 Masters in Business Administration 33 units earned Polytechnic University of the Philippines, Sta. Mesa Manila 1989 - 1993 Bachelor in Applied Economics