Maria Sophia May G. Manzanilla
B19 L21 Villa Palao Subdivision Brgy. Banlic
Calamba City, Laguna
Mobile number:-
E-mail:-
Job Objective: Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experiencein a challenging environment to achieve the corporate goals.
Highlights of Qualification:
Excellent multi-tasking skills.
Strong communication and problem solving skills both written and verbal.
Excellent time management and organizational skills.
Collaborate easily with co-workers and able to work independently.
Self-motivated and maintains a high level of energy.
Professional Experiences:
Alorica (formerly Expert Global Solutions and APAC)
Quality Assurance Associate
Horizon Blue Cross Blue Shield of New Jersey
November 2014 - Present
Quality Analyst
Hotwire – Chat and Voice - Domestic and International Sales
July 2011 – November 2014
Customer Service Representative
Hotwire – Chat
September 2010– July 2011
Customer Service Representative
Hotwire –Phone Sales
May 2008 – September 2010
KGB Phils. Formerly INFONXX
Customer Service Representative
Domino’s Pizza
July 2007 – April 2008
Teletech
Customer Service Representative
Charter
January 2007 – June 2007
Personal Information:
Birthdate:April 14, 1984
Age:33
Civil Status:Married
Nationality:Filipino
Educational Attainment:
Tertiary Education:
AB Mass communications
Centro Escolar University
June 2001 – March 2005
Secondary Education:
Southridge Private High School, Antipolo City
March 2001
Primary Education:
Mother Goose Montessori Grade School, Antipolo City
Seminars Attended:
Coaching Essentials
February-F Plaza C, Northgate Cyberzone
Filinvest Corporate City
Alabang, Muntinlupa City
7QC Tools
November-F Plaza C, Northgate Cyberzone
Filinvest Corporate City
Alabang, Muntinlupa City
Character References:
Lourdes Marie Silos
Quality Supervisor
Expert Global Solutions Inc-
Mart Jayvi Talampas
Trainer
Expert Global Solutions Inc-
Melissa PastoraMciano
Operations Manager-
