Maria Soeso

SOESO MARIA OMOLERE LinkedIn: Maria Soeso GitHub: Marieeah (Maria Soeso) (github.com) PROFESSIONAL SUMMARY––––––––––––––––––––––––––––––––––––––––––––––––––– Dedicated and results driven professional with over 2 years of experience in remote customer service, virtual assistance, and administrative support. Currently serving as a GRC intern with proven success in managing client relationships, resolving inquiries efficiently, and coordinating cross functional teams. Skilled in project leadership, having led initiatives in ISO compliance, risk assessment, internal audits, and document management. Adept at using collaboration tools to streamline workflows and ensure timely task delivery. Passionate about delivering exceptional service and supporting executives and teams with precision and empathy. WORK EXPERIENCE–––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Customer Service Representative (Hybrid) Swift Assist Solutions | Feb 2022 – March 2025 • • • • • Resolved customer inquiries and technical issues, maintaining a 95% satisfaction rate. Managed customer records and performed accurate data entry for 1,000+ clients. Improved reporting efficiency by 40% using Google Sheets and Excel. Collaborated with remote teams via Slack and Trello, enhancing service response times by 15%. Provided onboarding support and feedback collection to improve customer experience. Virtual Assistant (Remote) Kem Kem Content-Contract Roles | Jan 2025 – July 2025 • • • • • Handled email correspondence, calendar scheduling, and travel arrangements for executives. Conducted online research, prepared reports, and managed confidential data. Supported invoicing, CRM updates, and document formatting using Zoho and Salesforce. Used Google Workspace and Microsoft Teams to coordinate remote operations and meetings. Delivered high-quality administrative support across multiple clients and industries. Personal Assistant to Brand Owner Freelance / Brand Support | May 2025 – September 2025 • • • • Managed daily schedules, appointments, and logistics for a brand owner. Coordinated product launches, social media calendars, and vendor communications. Maintained inventory records, tracked orders, and ensured timely customer follow-ups. Provided administrative support including file organization and email management. • Ensured confidentiality and smooth execution of personal and business tasks. Project Lead – ISO & Document Management Mitiget Assurance & Technology Services | May 2025 – Dec 2025 • • • • • • • Led a team of 10 interns on ISO compliance, risk assessment, and internal audit projects. Oversaw audit preparation, documentation reviews, and remediation tracking. Spearheaded the Document Management Project for corporate clients. Organized and digitized legacy documents for secure archiving. Coordinated scanning, indexing, and secure shredding of outdated files. Ensured compliance with data protection and retention policies. Delivered project milestones on time while maintaining high standards of accuracy and confidentiality. EDUCATION–––––––––––––––––––––––––––––––––––––––––––––––––––––––––– • • • B.Sc. Biochemistry, Lagos State University, Nigeria | Graduated June 2023 Software Engineering (Foundation), ALX Africa | Completed 2023 Cybersecurity, ALT School Africa | In Progress (Expected 2025) CERTIFICATION–––––––––––––––––––––––––––––––––––––––––––––––––––––––––– • • • Customer Service & Customer Success – Coursera Advanced Spreadsheet Skills (Google Sheets, Excel) – 2024 QuickBooks Online Basics – 2024 SKILLS–––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Customer Service & Support • • Relationship Management, Issue Resolution, Feedback Collection, Onboarding Remote Communication, Administrative Support, Office Management Project Leadership • • ISO Compliance, Risk Assessment, Internal Audits Document Management, Team Coordination, Workflow Optimization Virtual & Personal Assistance • • Calendar Management, Travel Coordination, Email Handling Research, Reporting, File Organization, Vendor Liaison Tools & Platforms • • Google Sheets, Excel, G-Suite, QuickBooks Online Slack, Trello, Zoom, Microsoft Teams, Zoho CRM, Salesforce Soft Skills • Problem Solving, Critical Thinking, Effective Communication, Leadership, Confidentiality Languages • English (Fluent), Yoruba (Fluent)