Maria Soeso

SOESO MARIA OMOLERE Email:-|| LinkedIn: Maria Soeso PROFESSIONAL SUMMARY––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Ambitious professional with 1.5 years of experience in remote customer service and data entry. Skilled in resolving customer inquiries, troubleshooting technical issues, and maintaining high satisfaction ratings. Proficient in data management tools like Google Sheets, Excel, and QuickBooks Online, with a proven ability to handle large datasets accurately and efficiently. Additionally, experienced in GRC (Governance, Risk, and Compliance), ensuring compliance with security regulations and contributing to innovative, data-driven teams. Passionate about delivering exceptional customer experiences while managing data effectively. WORK EXPERIENCE–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Customer Service Representative (Remote) Swift Assist Solutions February 2022 – November 2024 Resolved technical issues by guiding customers through troubleshooting processes, reducing resolution time by 20%. Improved reporting efficiency by 40%by organizing and analyzing data for 1,000+ clients using Google Sheets and Excel. Performed accurate data entry and maintained customer records using QuickBooks Online, ensuring 100% accuracy and timeliness. Collaborated with cross-functional teams remotely using Slack and Trello, contributing to a 15% improvement in service response times. Maintained high customer satisfaction ratings by delivering timely and accurate solutions. Scheduling & Workflow Management Experienced in coordinating remote tasks, updating workflow pipelines, and supporting project timelines using tools like Trello and Slack. Adept at balancing priorities, scheduling team assignments, and ensuring smooth communication across departments and clients. Backend Developer (Remote) Freelance/Independent Projects January 2023 – Present Skills: Solidity, Vyper, JavaScript, Python, Golang, HTML, SQL Developed production-ready applications using Ethereum, Solidity, and smart contracts, demonstrating strong technical problem-solving skills. Provided customer support by troubleshooting and resolving client issues with deployed applications, ensuring smooth user experiences. Collaborated with remote teams using Slack and Trello to manage project tasks and deliverables, showcasing strong communication and teamwork skills. Leveraged Web3.js to integrate DApps with the Ethereum blockchain, enhancing user interactions and increasing engagement by 88%. Gained hands on experience in blockchain technology and decentralized applications (DApps) development. Designed and implemented production-ready applications using Ethereum and Solidity, improving deployment efficiency by 80%. Python Programming Projects Python Skills: Python, Data Structures, Algorithms, File Handling, Random Number Generation, Mathematical Concepts Completed Comprehensive Python course on Udemy, applying knowledge through various projects: Number Prediction Program Implemented modules, variable identification, and user input handling Utilized random number generation and mathematical concepts (e.g., modulo operation) Developed conditional logic using if/else blocks Chinese Calendar Conversion Program Created a tool for Gregorian to Chinese calendar system conversions. Deck of Cards Creation and Distribution Program Built a tool to generate and manipulate standard card decks using Python algorithms. Implemented card distribution algorithms. Morse Code Translator Designed a program to convert text to Morse code and vice versa, focusing on algorithmic efficiency. Implemented word list creation and management. Demonstrated proficiency in Python fundamentals, external libraries, and real-world application of algorithms Lotto Prediction Program Created a program to generate and analyze lottery number predictions. KEY ACHIEVEMENTS ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Improved reporting efficiency by 40% by organizing and analyzing data for 1,000+ clients using Google Sheets and Excel. Maintained a 95% customer satisfaction rate by resolving inquiries and technical issues promptly and effectively. Reduced issue resolution time by 20% through efficient troubleshooting and clear communication with customers. Performed accurate data entry for 1,000+ client records, ensuring 100% accuracy and timeliness. Contributed to a 15% improvement in service response times by collaborating with cross-functional teams using Slack and Trello. EDUCATION––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Bachelor of Science (B.Sc.), Biochemistry Lagos State University, Ojo Lagos, Nigeria Graduation June 2023 Software Engineering (Foundation) ALX Africa C, Shell, Low-level programming Completed 2023 Cybersecurity ALT School Africa (In Progress, Expected 2025) CERTIFICATIONS––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Customer Service & Customer Success (Coursera) Python Programming (Udemy) Advance Spreadsheets Skills (Goggle Sheets, Excel) Completed 2024 QuickBooks Online Basics | Completed 2024 SKILLS–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Customer Service skills: Administrative Support & Office management Remote communication and Client Support, Relationship building, issue resolution, feedback collection onboarding. Data Entry Skills: Accurate Data Entry, Data Verification, Document handling, Data Maintenance, Report Generation. Technical tools: Zoho CRM, Sales force, Zendesk, Google Sheets, Excel, G-suite, Microsoft Office suite, QuickBooks Online, Slack, Trello, Salesforce, Microsoft Teams Programming: Python, Solidity, SQL, JavaScript, HTML. Proficient in Tools: Experienced in using Google Sheets, Microsoft Excel and G-Suite for data analysis, financial management, and document collaboration. Data Organization: Skilled in creating spreadsheets for tracking, document handling, reporting, and automating workflows. Collaboration Tools: Leveraged G-Suite tools (Google Docs, Drive, and Calendar) for seamless team collaboration and task management. Remote Work Tools: Slack, Trello, Zoom, Google Workspace, Microsoft Teams Soft Skills: Customer relationship management, Problem Solving, Customer Service, Critical Thinking, Effective Communication, Leadership. Blockchain Technologies: Ethereum, Smart Contracts, Decentralized Applications (DApps). Languages: English (fluent), Yoruba(fluent).