Profound knowledge of medical terminology and experience working with a pharmacy. Proven ability to prioritize and handle multiple tasks. Proficient typing and computing numerical data. Excellent customer service skills and a strong sense of urgency.
In charge of answering multi-line calls, providing customer service to the patient and all daily transactions. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience. As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication. Customer service is used in many jobs at every level.